• This is a technical role, focused on supporting Christian Aid’s Web systems and database application to ensure appropriate maintenance in line with IS strategy
  
• To act as 1st and 2nd line support in investigating incidents and resolving these incidents for Web and Database systems.
  
• To contribute to the work of the Service Desk in the provision of an effective and efficient service for all Christian Aid users
  
• Reports to the Service Desk Manager
  
• Liaises with individuals from all levels both inside and outside the organisation
  
• Collaborates with other Support Analysts on the Service Desk
  
• Works with members of the Systems Development unit and business users in the
  escalation of issues as appropriate.

Qualifications:

• Degree or equivalent preferable
  
• A level or equivalent with a recognised qualification in computing
  
• Technology qualifications ( e.g. MCP in related subjects) preferable
  
• Foundation Certificate in IT Service Management is desirable
  
• Considerable experience in dealing with a wide range of users, at all levels in an
  organisation
  
• Considerable computing experience, including delivering support for database applications
  in a variety of professional environments
  
• Relevant technical experience to include , User support, database maintenance
  
• SQL Server database development and/or administration
  
• SQL query and report writing required and a knowledge of standard report writing
  tools.

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