• Attend to user requests for support and problem-solving using the Regional Office diagnosis and solution tools. Registration of incoming users complains, their solution, timing and user feedback.
  
• Install new licensed software packages for the Operating System, the desktop applications and in-house applications on workstations and update versions of existing packages as required by system administrators.
  
• Undertake regular maintenance functions in collaboration with other staff to ensure timely check up of hardware, scanning of system, cleaning of software and reporting on common problems.
  
• Assist in network administration, backup, restore, problem-solving and hardware checking.
  
• Assist in validation of hardware and software inventories in collaboration with other administrative services staff.
  
• Render information and communication technology support to technical units during inter-country meetings, conferences and training courses.

Qualifications & Experience:

• Completion of secondary education.
  
• Training in area of informatics, Formal training on Windows Operating Systems family.
  
• Formal training on MS Office Suite.
  
• Three years experience in operation of computers, hardware maintenance/trouble-shooting and software support.

Skills:

• Good knowledge of microcomputer operations.
  
• Working knowledge of Windows.
  
• Working knowledge of networking environment.
  
• Knowledge of help-desk operations.

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