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Manager, Community Support Services

Location: Toronto (GTA), ON , Canada
Experience: 0-5 Years
Skill Set: Monitoring and Evaluation , Programme Management
Nature of Job: Full Time
Compensation: As Per Redcross Guidelines.
Last date of Submission: 28 Sep 2012
Job Description
  • Through regular assessment, analyzes and evaluates systems, manages the day to day operations of the departments to ensure seamless integration of service delivery and intake to reflect the service priorities of the region and respond to client needs to meet operational and customer service standards.
  • Identifies emerging trends and issues; conducts program development based on emerging trends and issues to ensure responsiveness to address social, economic and demographic changes of the client base.
  • Works in conjunction with other departments to identify sources of funding.
  • Supports, prepares and reviews funding proposal submissions.
  • Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings), represents Red Cross at funder meetings (eg. LHIN, United Way).
  • Promotes program activities in the community through public speaking, marketing and public relations activities.
  • Establishes and maintains agency relations with referral and interfacing agencies to advocate on behalf of Red Cross, the client base,, address system design, customer service support and inter-agency service coordination.
  • Ensures consistent and standardized human resources management.
  • Complies with and understands the Occupational Health and Safety legislation and practices.
Candidate Profile


The minimum qualifications for this job are community college diploma/degree in Home Care/ Business Administration and between three to six (3-6) years of progressive job-related experience or an equivalent combination of education and experience.

  • Proven ability to manage large projects using project management principles.
  • Demonstrated ability to develop and sustain stakeholder relationships
  • Excellent analytic and problem solving skills to develop strategies, identify gaps, and implement program solutions.
  • Knowledge of program management, planning and budgeting processes.
  • Excellent verbal and written communication skills.
  • Interpersonal skills and sensitivity to interact effectively and build on-going relationships with diverse groups of volunteers, staff, and external partners.
  • Case management skills are an asset.
  • Experience in Human Resources management and related legislation is an asset.
  • Knowledge of volunteer resource management principles and practice.
  • Working knowledge of MS Office software application is required.
  • Knowledge of the Client Information Management System software is an asset.

Interested candidates can send their resume at:  tatjana.radovanovic@redcross.ca

Date Uploaded: 23 Sep 2012

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