Business Support Assistant

World Food Programme, Windhoek, Namibia

Skill Required:, Business Development/ Resource MobilizationHR and Admin
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
6th October, 2021

Job Description


Namibia, an Upper Middle-Income Country, has made significant economic and social progress sinceits independence in 1990. The Namibian economy, until recently, recorded strong and steady economic growth while the country’s poverty rate was reduced significantly from 69% in 1993 to 17.4% in 2018. This impressive achievement has been underpinned by sustained political stability, sound macroeconomic management and good governance. Some progress in reducing the pervasive income inequality has also been made. Despite these gains, Namibia remains amongst the most unequal nations in the world. Stunting and malnutrition continue to stagnate. According to the preliminary findings of a recent assessment carried out following the 2018/2019 drought and COVID situation, an estimated 400,000 people are food insecure with food insecurity more prevalent in the north-western regions mainly due to prevailingchronic poverty, drought and the prevailing COVID impact on households. Main contributing factors to food insecurity and under-nourishment are the high poverty rate,inequality of the incomedistribution, and the incidence of HIV/AIDS. This position will therefore be core to WFP’s contribution to the Government of Namibia and other stakeholders in addressing stagnating food and nutrition security situation while putting in place interventions to accelerate the journey towards zero hunger. The position will enable WFP to actively engage in the Namibia Market Systems and Financial landscape in order to co-lead, review, refine and
develop programmes and products that support a range food system activities in order to contribute positively to the accelerated journey towards Zero Hunger.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the direct supervision of the Country Director, the Business Support Assistant, will have the following responsibilities:

  • Collect, sort and disseminate correspondence, reports and other materials, to meet the required demands of staff to time standards.
  • Respond to simple routine queries with readily available support by senior staff, and escalate where appropriate, in order to provide a timely and accurate response to enquiries.
  • Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff.
  • Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available.
  • Assist in creating simple images or information using standardised templates, such as graphs or tables to support the drafting of reports for staff.



  • Understand and communicate the Strategic Objectives: Builds an understanding of WFP’s Strategic Objectives.
  • Be a force for positive change: Approaches individual tasks and responsibilities with a positive attitude and demeanor.
  • Make the mission inspiring to our team: Understands the impact of WFP activities in beneficiary communities.
  • Make our mission visible in everyday actions: Connects individual tasks and responsibilities to unit’s goals and mission.


  • Look for ways to strengthen people's skills: Seeks opportunities to build and enhance individual skills.
  • Create an inclusive culture: Demonstrates respect and understanding for diversity and cultural differences.
  • Be a coach & provide constructive feedback: Identifies and approaches colleagues or supervisors to serve as coaches.
  • Create an “I will”/”We will” spirit: Sets clear goals and measurable targets for own tasks and responsibilities.


  • Encourage innovation & creative solutions: Assesses own tasks and responsibilities to find ways to be more efficient.
  • Focus on getting results: Maintains accurate records of completion times and tasks in own areas of responsibility.
  • Make commitments and make good on commitments: Understands responsibilities and the metrics associated with own tasks.
  • Be Decisive: Notifies supervisors of dangerous situations or potential issues that may arise while in the field or office.


  • Connect and share across WFP units: Understands WFP’s organizational structure, including the purpose and mission of each unit.
  • Build strong external partnerships: Supports team in working with colleagues and WFP’s partners in the field toward common goals.
  • Be politically agile & adaptable: Maintains a professional and courteous relationship with other WFP employees and partners in the field.
  • Be clear about the value WFP brings to partnerships: Understands own team’s contributions in its partnerships with internal and external stakeholders.


Education: Completion of secondary school education.

Experience: One or more years of experience in general administrative work.

Knowledge & Skills: Ability to use standard office equipment such as photocopiers and scanners. Ability to follow standard business support processes and procedures. Knowledge of standard office software packages, e.g. Microsoft word. Ability to provide information using courtesy and tact. Good attention to details.

Language: Fluency in both oral and written communication in English. Fluency in the official languages used in Namibia is desirable.


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