CEA/PGI Senior Officer

International Federation of Red Cross and Red Crescent Societies, Kuala Lumpur, Malaysia

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
31st May, 2021

Job Description

Job Purpose

  • The Community Engagement and Accountability and Protection, Gender and Inclusion (CEA/PGI) Officer, under line management of the Operations Manager for Malaysia will support Malaysian Red Crescent Society (MRCS) to develop and mainstream Community Engagement and Accountability (CEA) and Protection, Gender and Inclusion (PGI) strategy, approach and dedicated activities as an integral part of emergency operations and in long-term and preparedness programmes. The CEA/PGI Officer will support efforts to implement reliable feedback mechanism as part of programmes and emergency operations. As part of these feedback mechanism The CEAPGI Officer will ensure feedback mechanisms for communities will include appropriate reporting and referral mechanisms. The officer will support in building capacity to identify protection risks including child protection and sexual and gender-based violence and take action to prevent, mitigate and respond to violence, exploitation and abuse.
  • The position will provide strategic and technical advice and training to build the capacity of MRCS to integrate a more systematic approach to CEA and PGI throughout the programme and disaster risk management cycle. This will include supporting and promoting the use of innovative approaches to information sharing, community participation and feedback, behaviour and social change communication and evidence-based advocacy.

Job Duties and Responsibilities

Community Engagement and Accountability (CEA) and Protection, Gender and Inclusion (PGI)

Under direction of the regional CEA coordinator, the CEA/PGI officer will perform the following tasks and responsibilities:

  • Guide MRCS to mainstream and institutionalise CEA and PGI into their Strategic Plans, National Society Preparedness (Red Ready), Annual Operational Plans, organisational strategies, frameworks, technical guidelines and Standard Operating Procedures to allow adequate implementation across all levels in the different sectors – headquarters, branch, chapter level. This shall include:
  • setting up, and management of, an appropriate mix of two-way communication channels with communities, suitable to the local context and cultural practices, and ensuring MRCS has the technical skills required to provide timely, relevant and accurate information to people in emergencies, including through innovative engagement strategies and based on community feedback
  • improve the ways communities can ask questions and share their opinions, solutions and needs, through the establishment of appropriate feedback mechanisms (questions, rumours, suggestions, concerns, compliments, complaints etc.) and training of frontline staff/volunteers to act on and respond to feedback, as well as to ensure community participation in programme development and implementation. This includes provisions to refer sensitive feedback (i.e., code of conduct/PSEA related)
  • analysis of community feedback and other community data (i.e., perception surveys) ensuring they are used for decision-making and programme revision, and suggest ways to continue engaging with communities, keeping them informed and involved in plans and actions concerning them.
  • Ensure CEA activities and approaches are integrated in programme and operational plans and budgets of MRCS and support programmes and operations to meet set CEA targets.
  • Support to follow up the inclusion of CEA and PGI in emergency operations and plans within MRCS, including providing and organising CEA surge capacity support to MRCS when possible and appropriate.
  • Work closely with MRCS and IFRC sectoral colleagues and thematic leads (Health, Shelter, WASH, Livelihoods, Disaster Risk Reduction, Cash and Migration) to help them identify gaps in their approach to CEA and PGI and then supporting them to address these by integrating and/or scaling up an appropriate mix of CEA and PGI approaches and activities.
  • Scale up capacity building efforts to integrate CEA and PGI into MRCS way of working through providing the skills and knowledge to mainstream CEA tools and approaches into their regular programmes and planning and implementing trainings where needed.
  • Contribute to measuring and evaluating the impact of CEA and PGI, through evidence-based learning by assessing and monitoring levels of community engagement through research, impact surveys, and case studies.
  • Organising and maintaining all records and data associated with the program and providing reports of activities as required.
  • Collaborating with PMER colleagues to develop evidence-based learning demonstrating the impact of CEA and PGI on the accessibility, inclusiveness and effectiveness of programming and in mitigating protection risks. With specific focus on engagement preferences of communities and the different protection risks in Malaysia.


Coordination, representation, relationships and reporting

  • Enhance national partnerships and coordinate with key partners, humanitarian agencies and UN through the Malaysia Risk Communication and Community Engagement working group.
  • Support the positioning and visibility of CEA achievements and share data with the national humanitarian network based on ongoing CEA programmes, operations and projects.
  • Support the Operations Manager to strengthen PGI and CEA collaborations with external partners and across the movement.
  • Contribute to regional CEA efforts under the guidance of the regional CEA coordinator and take an active role in the regional CEA network.
  • Working closely with the IFRC CEA Regional Coordinator and PGI Regional Coordinator to ensure there is consistency and coordination between CEA and PGI efforts at MRCS. This includes ensuring the joint roll out of global CEA and PGI frameworks and standards at MRCS.
  • Collaborate with communications colleagues to support production of internal and external CEA/PGI reports, evaluations, case studies etc. that demonstrate the impact of CEA and PGI and amplify community voices for advocacy.



  • Master’s degree in degree (in Communication or Social/Behavioural Sciences i.e. Sociology, Anthropology, Psychology or Health Education)



  • Experience of working in emergency operation
  • 5 years’ experience in beneficiary communication, social mobilisation, communication with communities, community engagement and accountability or community for development in the region
  • Experience setting up and managing tools for communicating with communities. For example radio programmes, TV shows, SMS systems, community committees, social mobilisation or mobile cinemas and community dramas etc.
  • Experience setting up and managing accountability to communities systems. For example, feedback and complaints mechanisms, rumour tracking systems, or participatory planning processes.
  • Experience of designing and implementing assessments, community consultations, research.


  • Experience with the Red Cross/Red Crescent Movement, including time in the field and/or with a National Society.
  • Experience working in developing countries
  • Proven experience in planning targeted and appropriate community engagement strategies.
  • Experience of coaching, training and developing National organisation staff and volunteers in order to build long-term capacity and create ownership.
  • Work experience with other international organizations, large NGOs and/or governmental development agencies.

Knowledge, skills and languages

Knowledge and Skills


  • Work experience with other international organizations, large NGOs and/or governmental development agencies.
  • Strong communications skills and robust knowledge of information sharing tools, and the ability to implement them.
  • Highly organized, with ability to work well in a team.
  • Strong skills in written and oral English
  • Ability to multi-task and work under stressful conditions to meet deadlines.
  • Good understanding of - or training in - current developments in the field of communication with communities, behavioural and social sciences, community engagement and accountability planning and processes, community media; also strategic communication planning, behaviour analysis, formative research and evaluation of communication interventions.


  • Fluently spoken and written English
  • Fluently spoken and written Bahasa Malaysia


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