Thinking of a Career in Emergency Management?
- BY Nicole Pelette
Supports the Director in strategic direction development, implementation, monitoring and evaluation for all Information Management and Technology Department aspects at HQ and in UNRWA’s Fields of operation;
Leads the Agency’s transformation programmes, providing high level business and technical solutions for effectively implementing new business requirements, business changes and business transformation with a view to streamlining and automating business processes and procedures; in coordination with user departments, oversees business analyses, and identifies, advises and coordinates on business processes re-engineering and management of change activities impacting business functions resulting from new information systems deployment;
Manages the relationship between the programme and support departments and IMTD in a formalized and transparent way that ensures a focus on achieving a common and shared goal of successful enterprise outcomes in support of strategic goals and within the constraint of budgets and risk tolerance. Bases the relationship on mutual trust, using open and understandable terms and common language, and a willingness to take ownership and accountability for key decisions;
Manages End-User Service Delivery by providing ownership to main processes in Service Management such as Service Desk, Incident Management, IT Change Management, Service Catalog, Knowledge Management, Asset Management and Configuration Management;
In collaboration with the Head, Project Management Office, plans and manages the Agency’s Enterprise Systems implementation projects; develops the strategic vision, strategies, implementation plans and performance metrics for the successful roll out of the new systems (including ERP); manages Enterprise project activities and tracks, monitors and reports on project progress against plans, requirements, quality measures and standard processes;
Supports the IMT governance bodies and steering committees preparing portfolio status, projects plans, service reports, charter documents, decision support material and other materials needed for IMT applications decision making; liaises and coordinates with applications stakeholders, including Programme Directors, Chiefs and users at large, on all aspects and during all phases of development and implementation of information systems projects;
Defines application portfolio strategy in alignment with the strategic objectives, builds a structured process for defining and measuring business metrics across the portfolio, undergoes a business value assessment and an application rationalization initiative to understand all necessary application changes;
Manages the collection and documentation of the requirements of system, application, or team from executives, end users, and other stakeholders. Identifies the pain points in the business processes and proposes changes. Defines the system/solution requirements including functional requirements, non-functional requirements and the transition requirements. In collaboration with the Chief, Technology and Development and Operations Division (CTDOD), prepares bid evaluation criteria for software and vendor selection; substantively contributes to vendor offers analysis, contracts negotiations and contract management activities, including management of vendor (software vendor and system integrator) relationships throughout implementation phases;
Develops and manages the division’s initiatives, plans, budget and resources; assists in the department’s budget and financial management. Provides leadership and manages assigned staff, including distribution of work assignments, providing guidance, reviewing and reporting on performance and providing required training to ensure staff skills and knowledge cover all aspects of delivered services. Develops and implements IMT operational metrics and KPIs and prepares management reports; responds to all internal and external audit and evaluation requests and requirements;
Represents the Director of Information Management and Technology Department on special and ad-hoc assignments; acts for the latter during his/her absence as a deputy with full responsibility for IMTD, when designated by the Director.
UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply.