Org. Setting and Reporting
This position is located in the United Nations Support Office in Somalia (UNSOS), Nairobi, Kenya. The Chief Human Resources Officer (CHRO) is responsible for a fully integrated and regulatory compliant Human Resources Section (HRS), that supports UNSOS, UNSOM and AMISOM. The CHRO reports directly to the Chief, Operations Resource Management (CORM) and interfaces regarding cross-cutting Human Resources issues between the CORM, the Director of Mission Support (DMS) and the Head of Mission (ASG), with a key proactive role in maintaining communications, providing advisory services, and facilitating collaborative problem resolution.
Within delegated authority, the Chief Human Resources Officer will be responsible for the following duties:
- Actively participates in the mission planning process throughout the mission lifecycle and plays a critical role in determining the staffing requirements and structures providing authoritative advice enabling senior management to formulate decisions related to human resources management.
- Advises the Senior Management Team on emerging capacity gaps in accordance with the evolution of the mission mandate.
- Advises Senior Mission Leadership on workforce planning, including implementation of succession planning and forecasting of human resources requirements during the start-up and draw down, including closely coordinating with DMSPC/DOS at UNHQ to manage the drawdown and retrenchment of staff and working with individual staff to advise them on potential future placements within UN field operations and beyond.
- In coordination with all mission components, develops coherent staffing strategies to support the implementation of the Mission’s mandate including developing recruitment and deployment plans for all civilian positions.
- He/she is also responsible for conducting systematic assessment of the workforce per function, skill, level, category, occupational group, gender and geography and for identifying the gap and determining what actions to be taken to respond to the needs taking into account existing vacancies, projected changes due to retirements, returns to parent duty station and turnover rates.
- Advises and guides mission leadership on the implementation of Organization-wide change initiatives especially those related to and have impact on the human resources.
- Participates substantively in the entire budget development process and provides advice to the Senior Management Team on the human resources requirements, staffing table and organizational structure of all sections based on the DMSPC/DOS at UNHQ guidelines on budget review.
- Coordinates with DMSPC/DOS at UNHQ on the review of the staffing aspects of the mission’s budget as well as preparation of documentation for classification of posts and the implementation of classification result.
- Oversees the expenditures related to staffing to ensure they are within the budgeted staffing costs, coordinating with the Finance and Budget Units at both the mission and Headquarters levels to ensure availability of funds.
- Oversees the integrity of the staffing table as approved in the budget without discrepancy in sections and locations.
- Supervises the Post Management functions and ensures that the hiring manager are advised on loaning of posts between sections and movement of posts and staff between locations based on the SOP on Staffing table and Post Management.
Recruitment and staff selection:
- Ensures the selection and appointment process of highly competent candidates by advising managers on organizational policies and SOPs on the staff selection process, and ensuring compliance and required level of skill to conduct and document competency based interviews for position specific job openings, if required.
- Facilitates the mission’s participation in expert panels to evaluate applicants to generic job openings.
- Manages recruitment and selection related process in a transparent, consistent, merit-based and fair manner, complying with policies related to gender balance, geographic diversity, as well as enhancing the management and staff awareness of these policies.
Human Resources Management Advisory and Monitoring:
- Acts as the functional advisor to Senior Management and staff on Human Resources policies and practices and provides direction and coherence to all HR activities and systems in the mission.
- Acts as the primary conduit between Senior Mission Management and staff regarding all human resources issues through developing close and substantive ties with Senior Management across the Mission spectrum.
- Supervises the process of knowledge/awareness building amongst programme managers, senior management and staff members with regard to the staff rules and regulations, and related guidelines in the administration of entitlements and their strict application by the HR Section, including consistent implementation of delegated authority.
- Provides direction and advice on interpretation and application of policies, staff regulations and rules.
- Evaluates the effectiveness of related guidelines, staff rules and regulations, practices and procedures, and recommends revisions to DMSPC/DOS at UNHQ, where necessary.
- Responsible for monitoring and evaluating the implementation of delegated authorities through inter-alia, the Human Resources Management Scorecard (HRM-S), Service Level Agreements, HRM-S indicators, and the Senior Managers’ Compact.
- Represents Senior Mission Management on a variety of joint staff-management advisory bodies in an ex officio advisory or active capacity, as appropriate.
- Serves as primary interface regarding cross-cutting HR issues between the Head of Mission and DMSPC/DOS at UNHQ, with a key proactive role of open communications, advisory services, and collaborative problem resolution.
- Ensures compliance with the UN staff performance management system by supporting the mission in its implementation and monitoring its compliance, and providing guidance and substantive support to mission components on standards for the development of service, section, unit and individual work plans.
- Coordinates with the Integrated Mission Training Center to organize training/orientation programmes in performance management and supervisory skills and relevant policies and procedures as well as work plans.
- Ensures full-compliance of ePerformance and provides input to the establishment of Management Review Committee and Joint Monitoring Committee and Rebuttal Panel and acts as their facilitator and ex-offico member.
- Counsels staff and managers in cases of underperformance and facilitates the implementation of a Performance Improvement Plan (PIP) or other remedial measures, when required.
- Advises on training opportunities for HR staff as well as staff in general, giving particular attention to developing and implementing career development paths for national staff members.
- Provides regular information on global vacancies and opportunities for the generic rostering system.
- Coordinates with DMSPC/DOS at UNHQ as a conduit for headquarters initiatives and as the initiator of individual career advice and counseling, which includes the planning and shaping the progression and movement of staff both within and among missions as part of the global secretariat.
- Continuously assesses the skill, expertise and knowledge of the HROs and HRAs, ensuring participation of human resources staff in relevant training programmes and designing individual on-the-job and group training programmes on specific subject matters in the area of human resources management, including in the use of HR IT systems (Umoja, Inspira, ERP etc.).
Administration of Justice:
- In coordination with interested parties such as the Staff Association(s) and the mission’s Conduct and Discipline component, Chief of Staff and/or CMS/DMS, the CHRO will address and mitigate staff grievances with the purpose of resolving them at the lowest practical level.
- Develops preventive activities such as training and sharing best practices and recent jurisprudence related to human resources management and monitors the effectiveness of such activities.
- In consultation with DMSPC/DOS at UNHQ, coordinates the mission’s responses to formal and informal requests coming from different entities under the Administration of Justice (AoJ) system and implements decisions applicable to the mission.
Staff and Management Relations:
- Develops an “open door” dialogue between the management and international and national staff unions (Field Staff Union and National Staff Committee respectively) to discuss HR matters and related staff issues.
- Meets frequently with staff representatives to address issues affecting the staff and coordinates the quarterly meetings with the Head of the Mission and Director/Chief of Mission Support.
- Organizes, as necessary, general or specific meetings for the staff on issues such as HR aspects of mandate implementation, status of HR reforms and other organizational change initiatives.
Coordination with Operations of UN Country Team:
- Maintains open communication with UN Country Team for efficient coordination in conducting national staff salary surveys, DSA/cost of living surveys, and establishing common policies on other in-country entitlements for staff.
- Develops and implements a communication strategy. This should include a dedicated intranet page on HR issues, which is updated on a regular basis, regular formal (town halls, meetings with program managers) and informal meetings with staff at all levels to clarify and communicate policy and staff administration issues.
Emergency preparedness and crisis management:
- In consultation with the mission Chief Security Advisor, the Staff Counselor and the Welfare Officers, the CHRO works on the mission’s response to a natural disaster/incident with focus on anticipating, planning and coordinating the overall HR response in consultation with DMSPC/DOS at UNHQ. The CHRO involves in all the three phases of
- emergency preparedness,
- crisis response and
- the long term follow-up to the needs of affected staff members.
Change Management plan:
- Develops a set of actionable and targeted change management plans, including communication, coaching and training plans in order to implement these responsibilities and the evolving directives due to the change in policies, processes, systems and structures in the HR Section and reports on the implementation of the change management process by identifying gaps and risks and recommends corrective action.
- Carries out Certifying Officer responsibilities, as required.
- Advanced university degree (Master’s degree or equivalent) in human resources management, business or public administration, social sciences, education or related field. A first-level university degree with two additional years of qualifying experience may be accepted in lieu of an advanced university degree.
- A minimum of ten years of progressively responsible experience in human resources management, administration or a related area, is required.
- Practical experience with the planning and delivery of human resources services in complex, volatile, conflict or post-conflict environment is required.
- Experience in managing staffing, administration, and talent acquisition using enterprise resource platforms is desirable.
- Experience implementing change management initiatives is desirable.
- Experience in managing complex restructuring processes, including rightsizing of workforce is desirable.
- Hands on experience with UN Human Resources/Administrative procedures and knowledge of UN Information Management are desirable.
- English and French are the working languages of the United Nations Secretariat. For this position, fluency in English both oral and written is required.