Within the The Directorate Maastricht Upper Area Control Centre, the "Safety, Quality, Compliance & Security (SQCS)" service manages MUAC's safety, quality, compliance and security processes. The service is also responsible for activities required to develop and maintain the MUAC Management System including the monitoring of its operation. It ensures compliance with the applicable regulatory requirements.
Your role will be to:
Keep abreast of regulatory procedures and changes concerning all relevant regulations at international, European, and national level (e.g., ICAO, EASA, EU), assess the impact on MUAC and take appropriate measures.
Develops, implements and administers compliance policies, procedures, and practices.
Review and, where required, improve the existing compliance monitoring tools and processes, monitor compliance (with the support of subject-matter experts) and identify, investigate and report issues and irregularities through these tools and processes.
Organize, support and facilitate working groups with subject matter experts and decide on the appropriate measures.
Coordinate and conduct internal audits and the coordination of external audits (e.g., NSA), including the active follow-up of the corrective actions.
Organise the day-to-day task management, coordinate and monitor the workload, offer support and expertise where needed.
Develop employee communication and training programs (awareness) that focuses on the elements of a companywide compliance program.
Act as focal point towards the competent national regulators / authorities on regulatory matters (e.g., 4NSA’s, EASA).
Carry out any other tasks in line with the main purpose of the job.
Completed university studies of 4 years (Master’s degree) in a relevant domain (e.g., law, business administration).
of 3 years plus 1-year relevant professional experience.
Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
A minimum of 3 year(s) of relevant working experience.
Experience with analysing and interpretation of regulations.
Experience with developing and maintaining a compliance database.
Experience in coordinating and conducting audits.
Experience in compliance in a heavy regulated environment (e.g., aviation, banking, pharma) would be considered an advantage).
Knowledge of relevant national, European and international regulations, e.g. EU Directives, ICAO regulation.
Knowledge of developing, implementing and maintaining policies and procedures.
Experience with developing and deploying a compliance training programme or compliance employee communication would be an asset.
Commitment to keep abreast of relevant regulatory developments and best practices in compliance control.
Technical writing skills (English).
Analytical thinking : You analyse information and identify relationships
Planning & organisation : You plan ahead and adapt as required
Communication : You foster two-way communication
Customer focus : You adapt services to respond to customer needs
Influencing : You persuade others through the skilful use of available information
Ability to work in a multinational and multicultural environment.
Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1.
