Consultant Knowledge Management

UNICEF, New Delhi, India

Skill Required:, IT and ICT
Preferred Experience: 
3 Years
Closing Date for Applications: 
23rd September, 2020

Job Description

About the Organization:

UNICEF works in Across 190 countries and territories to protect the rights of every child, everywhere, every day, to build a better world for everyone. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfil their potential - to the benefit of a better world

Position: Consultant Knowledge Management (Tools and Capacity)

Purpose of Assignment

The consultant will be responsible for strengthening the enabling environment within ICO for promoting efficient knowledge management practices by all ICO staff and consultants with UNICEF identifications. This includes supporting the aggregation of case studies and reports generated as part of the COVID-19 response.

The purpose of this consultancy is to support all business areas throughout UNICEF India’s state and section through the process of content management and building staff capacity for KM tools


This ToR aims to recruit a consultant who can:

  • Improve the knowledge management framework and adherence at ICO
  • Support state offices and programme teams in developing accessible and viable KM structures customized to their needs/ and KM priorities
  • Improve capacities of ICO staff to use relevant and necessary digital tools that contribute towards stronger KM organizational culture and practices
  • Coordinate inputs from various programmatic and state offices to develop a compendium of best practices and lessons learned during the COVID-19 response effort

Major Tasks to be accomplished

  • Perform a document inventory of Shared Drives (SDs), SharePoint Libraries, and other file repositories of all sections and states
  • Support states and sections in developing their respective KM guidance notes, in line with the ICO and global KM strategies
  • Implement the KM/ECM-recommended naming convention on existing content
  • Implement the KM/ECM-recommended folder structure on Shared Drives
  • Analyze content with support from the KM team and the local Subject Matter Experts and Content Owners


  • A university degree in information management, computer science, or data related field or equivalent experience
  • A minimum of three (3) years of relevant experience working with unstructured or structured information
  • Strong attention to detail
  • Demonstrated ability to build and maintain work relationships
  • Strong interpersonal and listening skills
  • Understanding of SharePoint is a must
  • Familiarity on ECM and other UNICEF platforms is an advantage
  • Ideal to have worked in a similar position before
  • Location: Home-based consultancy with no travel. The consultant will be required to participate in online meetings with the hiring unit and other stakeholders as and when required.


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