Technical expert on SAP Services to deliver high-quality, innovative, and customer-focused system support to multiple clients. The technical expert will support the SAP teams under their scope in daily operations, incidents, and major problem resolution. The incumbent will also provide technical support for the provision of SAP-based ERP services.
Responsibilities:
In close collaboration with Head, OPOS and SAP Team Leader, support and provide technical guidance and oversight to the technical team members delivering SAP Services, fostering a collaborative and supportive environment.
Develop, maintain and update documentation including SOPs and standard procedures to maintain clarity and consistency.
Ensure that all team activities are prioritized and monitored effectively, monitoring team capacity to support productivity.
Provide technical support for Managed SAP Hosting services provided by UNICC, including system administration of SAP technology components.
Implement new SAP instances as required and oversee migration of application customisations from “pre-production” environment(s) to production environment(s).
Perform scheduled and on-demand instance refreshes, client copy, maintenance, and disaster recovery tests
Co-ordinate with the application and database vendors for resolution of functional bugs, performance issues, and other technical challenges.
Provide technical support and guidance for the client’s ERP development team.
Plan and conduct regular disaster recovery tests.
Perform routine production support activities, incident management, and troubleshooting of SAP-related issues.
Undertake performance tuning activities to optimize system performance and reliability.
Implement project-type activities and other requests for services to meet client needs and expectations.
Provide support during maintenance windows and emergencies, including on-site or remote assistance.
Provide stand by and on-call support as required to maintain service availability and continuity.
Requirements:
Eight (8) or more years of experience in Information and Communication Technology (ICT). A completed university degree from an accredited institution will be counted towards minimum work experience requirements
Extensive experience in SAP technical operations, installation, configuration, and administrator support, including prior experience regarding the following items.
Creation of new instances, migration of code, patching and environment refreshes, implementation, and support of backup
Extensive upgrade/migration projects, i.e. Ehp8 Upgrade and Oracle to HANA DB migration
Monitoring status, using Solution Manager to determine status of various components.
Usage of System Copy, Client transports and performance fine tuning
Very good Experience in managing SAP workload in HA and DR environments, both with Oracle and HANA databases
In-depth knowledge and experience in administrating and managing Oracle and HANA databases
Prior experience in technical leadership for SAP Operations
Familiarity with IT project and service management best practices, methodologies and frameworks
Knowledge of High availability products and Disaster Recovery Planning/Test experience
