Gateway Senior Advisor, Operational Excellence

Catholic Relief Services, Baltimore, United States

Skill Required:, Project/ Programme Management
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
9th July, 2015


Job Description

Job Title: Gateway Senior Advisor, OPEX
Division: Overops/OPEX
Location: Baltimore, MD/Headquarters
Reports to: Manager II, Integrated Information Management
Band: E
FSLA: Exempt

About CRS:
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Background:
Gateway is a system for CRS's business pipeline and project portfolio management, built on a Salesforce.com technical platform. Gateway enables the agency to capture & analyze intelligence on institutional funding opportunities at different stages-the "business pipeline." It also provides a one stop shop for information about CRS projects around the world, including key documents related to proposals and agreements- the CRS "project portfolio." CRS staff will have access to institutional donor, partner, opportunity, proposal, project information and proposal and project documents. Gateway has been rolled out in 4 regions (SARO, LACRO, ESA and EARO) and will be rolled out to the rest of the regions by July 2015.

The Gateway Senior Advisor will lead the implementation of Gateway, including defining business requirements and leading change management efforts. Project Management will be jointly owned by the Senior Advisor and GKIM. Gateway is the embodiment of "One Agency" and the Senior Advisor must be a capable communicator, negotiator, and a team player.

Job Responsibilities:
The position holder will:

1. Lead the implementation of Gateway and ensure that the project's product meets the business objectives

Project Management and Coordination Efforts

In partnership with GKIM, develop and monitor a realistic project plan and budget, control project scope, manage expectations and identify and mitigate risks to the project. (While GKIM is responsible for the developing the project plan, budget, status reports, etc., the Gateway Advisor is expected to contribute to and review these outputs for accuracy.)
Build effective relationships within OverOps, with other departments directly affected by Project Gateway, GKIM and other stakeholders.
Serve as a liaison between GKIM and end-users.
Represent Gateway in the Gateway Advisory Group, the ICTAG, and with the Executive Sponsor and the ELT
Proactively identify and effectively communicate project risks to Executive Sponsor and other agency leadership
Support Data Quality Efforts in Gateway

Lead project data migration efforts for Gateway for Project Portfolio, including coordinating efforts of interns working on data management
After deployment, lead the development of a Data Quality Assurance Plan and implementation of Data Quality Management Processes to ensure the accuracy, timeliness and completeness of Gateway data.
Identify problems and support country programs to improve data quality
Lead Gateway Business Requirement Analysis Efforts

Liaise with departments in HQ (IDEA, Finance, PIQA) and Overseas (CRs, HOP, HOOP, Project Managers) to understand operational processes and identify opportunities and areas of need related to project-related information.
Identify and engage Subject Matter Experts to inform Project Gateway development and system implementation.
Collaborate with stakeholders, GKIM and external consultants to develop and document system requirements, the business case, functional specifications, and current and future process flows.
Ensure business requirements are clear and understood by stakeholders.
Lead the gathering and review of the business requirements.
Control requirements against the approved scope.
Validate that proposed technical designs meets CRS needs.
Support Change Management Efforts relative to Gateway

In collaboration with the Change Advisor, implement the Change Management Strategy to ensure Agency readiness, as well as build excitement. This includes training and communications. While this is the responsibility of the Change Advisor, the Gateway Senior Advisor is ultimately responsible.
Provide the content for training materials and effectively deliver face-to-face and on-line training.
Serve as focal point for a Gateway community of practice.
Facilitate the deployment plan with GKIM, anticipate required deployment needs and establish a reasonable schedule.
Selectively travel to provide assistance to countries programs.
Monitor roll-out, follow risk management plan, identify and help solve constraints, collect and provide feedback to the Advisory Group and GKIM as appropriate for system enhancement.
Facilitate technical assistance to the end users by proving support to the help desk.
2. After successful globalization and establishment of systems for continued adoption and use, transition day-to-day management of Gateway (expected in 2 + years)

Supervisory Responsibilities: Gateway Change Advisor

Agency-wide Competencies (for all CRS Staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

Serves with Integrity
Models Stewardship
Cultivates Constructive Relationships
Promotes Learning
Key Working Relationships:

INTERNAL: Gateway Advisory Group, IDEA staff, USOPs staff, GKIM's Project Management Office, and all potential providers and consumers of system information

EXTERNAL: Contractor staff assigned to the project, system implementers

Qualifications:

Master's degree in related field preferred; Bachelor's required.
7 - 10 years' experience in managing projects, including 3 - 5 years in a developing country.
Demonstrated familiarity with CRS' program quality perspective and programming and partnership approaches.
Demonstrated experience using information technology to support business operations needs. Experience with Salesforce.com highly desired.
Strong leadership, coordination and interpersonal skills, including demonstrated success leading the work of culturally diverse teams.
Excellent oral and written communication and analytical skills.
Demonstrated experience in adult education and training.
Ability to travel overseas for assessments, training and capacity building of field programs, as well as to troubleshoot significant compliance issues.
Fluency in English required; working ability in French or Spanish preferred with French strongly preferred
Physical Requirements/Environment:

1. Normal conditions for an office environment
2. Willingness and ability to travel overseas

This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position.

NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V


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