This requisition is for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)
The Department of Human Resources Management (HRM) supports PAHO’s mission of working in and with countries towards the improvement of health and quality of life in the countries of the Americas through ensuring consistent application of staff rules and regulations, strategic and innovative human resources planning, practices, programs and services to attract, engage and retain highly qualified, talented staff committed to excellence, mutual respect and trust.
DESCRIPTION OF DUTIES
Under the general supervision of the Director, Human Resources Management (HRM), the direct supervision of the HR Advisor, Employment Management (HRM/EM), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:
Provide technical support for the recruitment, selection and appointment of fixed-term and short-term positions; ensure that the hiring entities adhere to established selection policies and practices;
Perform recruitment and selection processes, including pre-screening of applicants, administration of employment skills assessment testing; prepare interview guides; participate in selection panels; prepare selection reports; establish and maintain an ongoing dialogue with hiring managers and panel members to provide guidance on selection guidelines;
Review the status of selected candidates and assist the Team in the process of determining employment conditions, benefits, allowances, etc. that are applicable under the Staff Rules; prepare appointment documentation, including Conditions of Employment and Offer letters;
Provide advice on interpretation and application of selection policies, regulations and rules; prepare exceptions to Staff Rules/waivers for approval by the HR Advisor and HR Director as applicable, verifying where a precedent has been established;
Prepare and develop a library of competency-based interview questions;
Perform other related duties, as assigned.
REQUIRED QUALIFICATIONS
Education:
Essential: A bachelor’s degree in human resources management, psychology, business administration or a related field from a recognized university.
Desirable: A master’s degree in human resources management or related field would be an asset
If your candidacy is retained for an interview, you will need to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an accredited/recognized institution in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO).
Experience:
Essential: Five years of combined national and international experience in general administration, including human resources management.
SKILLS:
PAHO Competencies:
Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.
Teamwork: Collaborate and cooperate with others. - Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.
Respecting and promoting individual and cultural differences: Relate well to diversity in others and capitalize on such diversity - Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.
Communication: Express oneself clearly when speaking/Write effectively/Listen/Shares knowledge - Quality and quantity of communication targeted at audience. Listens attentively and does not interrupt other speakers. Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans). Shares information openly with colleagues and transfers knowledge, as needed.
Knowing and managing yourself: Manages stress/Invite feedback/Continuously learn - Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks feedback to improve knowledge and performance; shows self- awareness when seeking and receiving feedback; uses feedback to improve own performance. Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps.
Producing Results: Deliver quality results/Take responsibility - Produces high-quality results and workable solutions that meet clients’ needs. Works independently to produce new results and sets own timelines effectively and efficiently. Shows awareness of own role and clarifies roles of team members in relation to project’s expected results. Makes proposals for improving processes as required and takes responsibility for own work and/or actions, as necessary. Demonstrates positive attitude in working on new projects and initiatives. Demonstrates accountability for own success, as well as for errors; learns from experience.
Moving forward in a changing environment: Propose change/Adapt to change - Suggests and articulates effective and efficient proposals for change as needed when new circumstances arise. Quickly and effectively adapts own work approach in response to new demands and changing priorities. Is open to new ideas, approaches and working methods; adjusts own approach to embrace change initiatives.
Technical Expertise:
Knowledge of human resources policies, practices and procedures and ability to apply them in an organizational setting.
Ability to prepare clear, concise and complete analyses, proposals, reports and other written materials; maintain accurate records and meet critical deadlines; research and analyze complex problems, evaluating varied information and data, either in statistical or narrative form, and exercise sound judgment within established guidelines.
Mature judgment, strong technical, analytical and conceptual skills; demonstrated ability to assess, analyze, synthesize and provide recommendation on key administrative issues.
Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.
Ability to work harmoniously as a team in a multidisciplinary and multi-cultural environment; solutions oriented, priorities driven, multi-tasker with a customer service driven mindset.
Ability to exercise sensitivity, tact and respect and to maintain the confidentiality of all contacts and information processed.
Languages:
Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.
