The purpose of the position is to assist in day-to-day implementation of the ICT support functions/responsibilities and ensure the stable and smooth daily functioning of ICT equipment/systems under the supervision of the ICT Coordinator.
Responsibilities:
Ensure all NRC users adhere to global NRC ICT policies and procedures.
Be responsible for and maintain accurate ICT registries: registry of ICT assets, license registry, etc. Keep all the information up to date (license keys, license expiration, airtime left, etc.). Follow and inform the line manager in advance about the expiration of licenses and airtime/top-ups, ensure the timely procurement request for the new licenses/airtime/top-ups.
Keep the Asset List and all other registries updated and provide tags for the newly purchased assets.
Ensure records of all incoming and outgoing ICT Assets in the relevant registries.
Ensure installation and maintenance of protection software and services (anti-virus software, firewalls etc.).
Ensure the smooth and stable operation of ICT equipment (laptops, desktops, printers, network equipment, etc.) and resolve hardware and software problems as quickly as possible.
Ensure the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in the office and other premises rented by NRC.
Do regular visits and check-ups of IT equipment in various NRC offices.
Immediately report losses, damages, or discrepancies to the Line Manager.
Immediately report all potential fraud cases to the Line Manager.
Requirements:
Bachelor’s degree in computer science or information technology.
Minimum of 1- year experience in ICT areas is preferred.
Experience as an ICT is preferred.
A course in Networking and any programming is a plus.
Knowledge in PowerApps applications.
Previous experience working in complex and volatile contexts.
Good knowledge of English and Bangla, both written and verbal.
Proficiency in Networking, Programming, Asset Management.
Online ICT Certification training from renowned organization.
Previous working experience with ICT Network Management, Software Development.
Working experience with Office365/ Microsoft SharePoint is a plus.
Knowledge of programming skills & concept of cloud knowledge is a plus.
