UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
For every child, how can you make a difference?
The office recognizes the strategic mission of the Information Communication Technology Division (ICTD) which is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through the use of innovative, technology-enabled solutions for better outcomes for children. Under the direct supervision of the ICT Officer on daily work and technical oversight of the Innovation Officer on programme projects, the Technology for Development (T4D) Associate assists Country Office (CO) and Regional Office (RO) with the identification, assessment and implementation of ICT components into UNICEF programmes which includes but not limited to managing T4D related projects, engaging with key partners, identifying potential technology available in the market locally, building internal capacity, scaling up and rolling out technology-enabled programme initiatives .
More specifically, the incumbent will mainly be accountable for the support of the T4D programme initiatives in Bangkok Offices (CO and RO) as well as related end-user support, ensuring effective/efficient support of innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation / operationalization, scale-up and maintenance. The IT4D Associate is responsible for implementing various business support activities focusing T4D innovations in close coordination with the RO, HQ, vendors, service-providers and partners from inside and outside the organization. The responsibilities include formulating/maintaining IT4D workplan, its implementation, reporting and relevant documentation including ensuring continued support to the partners during emergency is tested on regular basis.
- Timely and effective support is provided on improvement of ICT services for innovative use of technology in programme interventions.
- Assists the supervisor in participation in programme discussions to leverage his/her technical skill to identify opportunities for innovative use of technology in programme initiatives.
- Works closely with relevant colleagues and stakeholders internally and externally to assist in the formulation of potential digital innovation solutions for UNICEF programmes.
- Provides support to programmes in any ICT related issues.
- Supports project roll outs and implementation of new processes, including assisting in testing debugging and implementation of new application and systems.
- Assists the supervisor by collaborating with programme and communication section to identify and support improvement opportunities in programme delivery through the innovative use of technology. Propose options, assess risks, perform costs versus benefits analysis, and impacts on end-user products and services, business processes and systems.
- Assists in providing basic information relevant to implementation of projects for the ICT4D and Innovation projects/business cases.
- Timely support Implementation strategy and T4D operations.
- Assists the supervisor on Implementation of T4D strategies, including support assessment of T4D gaps, opportunities, standards and guidelines
- Supports the supervisor on implementation of any T4D projects according to regional/global strategies with local context taken into consideration.
- Timely support and technical assistance provided to clients in the area of Technology for Development and work with stakeholders to on standards, procedures and partnerships for T4D projects to be adopted.
- Assists the supervisor in providing inputs, identify and package T4D solutions by working with colleagues in programmes as well as all partners, internally and externally, for use in a wide array of programme applications.
- Ensures effective customer support in the area of T4D by identifying the need and providing training as well as troubleshooting and ad- hoc technical assistance to the users. This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.
- Analyses basic problems, identifies alternatives, tests and implement solutions once endorsed by the supervisor.
- Under supervision of the unit head, working closely with relevant colleagues, partners and stakeholders to provide assistance in implementation any IT4D-related project.
Support Research and knowledge management in the area of T4D
- Collects data, undertakes analysis and prepares reports on existing initiatives and solutions.
- Assists in Capturing lessons learnt and best practices from various programmes, documents and shares resources available.
- Serving as T4D focal point
- In support to the supervisor, acts as focal point of the office on T4D related matters.
Qualifications of Successful Candidate
- Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification. Bachelor’s degree in Computer Science preferred.
- Computer literacy and ability to effectively use standard office software, tools and technologies out of which 3 years in IT for project development/implementation, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools.
- Practical experience with various computer platforms and applications.
- Work experience in providing ICT support to remote field offices in developing countries an asset.
- Work experience in emergencies.
- In-depth technical knowledge related to software development and information systems management.
- Experience in programme design, management and direct implementation of initiatives is strong asset
- Experience in applying human-centered design approaches to social sector challenges is essential.