The ICT Officer is responsible for the overall establishment and implementation of NRC Information & Communication Technology systems and procedures. S/He will assist in the day-to-day management of IT functions, ensuring the proper functioning of the ICT infrastructure in the Area Office. S/He will provide timely end-user computer support, ensure that Hardware, printers, and software resources are available, and that the office is complied with NRC ICT policies, rules, and procedures.
Responsibilities:
The ICT Officer will oversee the staff support, ICT Policy compliance, hardware/software including troubleshooting for the smooth running of business operation of the Area Office and Field offices under his responsibility.
Ensure performance monitoring of Internet links to the assigned Area and field offices.
Management of user accounts to ensure access to institutional tools.
Installation, configuration, update and support of NRC ICT tools, email (Outlook), Office365, Okta, Agresso, OneDrive, Antivirus, Unit4 Excelerator, encryption and security updates on the NRC computers, provide VPN access, etc.
Provide proactive and responsive support to all end-users including field offices using the helpdesk global solution (Fresh Service).
Report ICT equipment breakdowns and difficulties encountered in the resolution of incidents.
Installing network standard Cisco Meraki equipment in all the area offices.
Manage the Local Area Network (LAN) and the Wireless Local Area Network, with aim of optimal performance of the network infrastructure for Internet connections (fibre, radio, VSAT), access to cloud applications, data storage, and backup on the Cloud (Office 365), Cisco Meraki networks, UPS and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications.
Ensure SharePoint Team sites storage functioning and access rights management at the Area Office level.
Maintain filing tree SOP, support NRC archive scanning process.
Ensure proper management of the NRC ICT equipment and manage ICT laptops in the management equipment global solution. (Intune pilot).
Management of warranties with authorized service centers for computer and office equipment.
Support in budget preparation.
Advice on ICT equipment purchases according to ICT standards and policies.Other assigned tasks that are related to
the management of information systems.
Requirements:
University degree in Systems Engineering, Software, Computer Science, Computer Science or similar.
Minimum of 3 years of experience in the ICT field including significant experience in Power BI and data visualization is a plus.
Experience working in similar positions in the context of humanitarian aid.
Previous experience of working in complex and volatile contexts.
Verifiable experience related to the responsibilities of the position.
