Information and Communication Technology (ICT) Officer

Norwegian Refugee Council, Uganda

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
17th December, 2019

Job Description

The ICT Officer is responsible for providing technical ICT support to the country office and the area offices.

Duties and responsibilities

  • Ensure standardisation and SOPs in place for the Uganda program with regards to ICT
  • Country focal point for ICT and contact person for regional and global ICT
  • Implement NRC’s ICT policies and guidelines at office level
  • Ensure system security is up-to-date.
  • Ensure that network access privileges, applications, data storage and regular backups are configured and maintained
  • Implement and update a data disaster recovery plan (back up)
  • Schedule computer related services, maintenance and license renewals
  • Ensure installation and maintenance of protection services (anti-viruses and firewalls)
  • Plan network upgrades, expansions and replacements
  • Provide ICT support and trainings to staff
  • Participate in the procurement processes of ICT equipment.
  • Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff.


  • Bachelor's degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems)
  • At least 2 years Experience from working as an ICT Officer in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts.
  • Documented results related to the position’s responsibilities.
  • Fluency in English

Personal qualities

  • Good knowledge of ICT in Uganda and different solutions available.
  • Knowledge of platforms and apps for cash interventions an advantage
  • Good inter personal relationship skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
  • Able to maintain confidential information.
  • Proactive, resourceful, solutions-oriented and results-oriented.
  • Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.


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