Information Management Assistant

DRC, Attica, Greece

Skill Required:, IT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
12th August, 2020

Job Description


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece


DRC Greece is looking to recruit a qualified, flexible and enthusiastic professional to work for its sites in Greece as an Information Management Assistant. Under the management of the SMS Manager, the Information Management Assistant will support the implementation of DRC field activities in their assigned sites in Central Greece and contribute to ensuring an integrated approach to information management following procedures set by the IM Coordinator. This position will have a strong focus on implementing standardization and harmonization practices that have been rolled out nationally for the sites assigned to.

Duties & Responsibilities

Responsibilities will include, but not necessarily limited, to the following:

  • Supporting both regular and ad-hoc data collection and verification exercises across sites, in cooperation with the relevant Team Leaders and IM Coordinator.
  • Continuous updating and maintenance of the site level databases/population census, allowing for effective and efficient data collection and presentation to team members and management.
  • Reporting on site level data and demographics as required, supporting the team in the monthly Site Management Support (SMS) reporting tool.
  • Focal point for data sharing internally to DRC and with other organizations at site level as well as with local authorities in line with established DRC protocols and the relevant Data Protection legal framework.
  • Production and regular updating of service mapping documents, contact lists, 4Ws, welcome packets, and beneficiary ID Cards in line with relevant guidelines and templates provided by the country office.
  • Management of reporting tools internal and external to DRC in line with IM tasks assigned by the IM Coordinator.
  • Supporting the IM Coordinator with maintenance, organization, and securing of all IM related files and tools in the proper online storage locations.
  • Supporting communication with beneficiary communities in cooperation with the CWC Specialist and IM Coordinator. Tasks include, but not limited to ensuring all IM related data, documents, and online tools are provided to staff and beneficiaries at the site Help Desk.
  • Contribute to reporting data for various reporting purposes.
  • In coordination with the relevant SMS Team Leaders, support site mapping for accommodation allocation.
  • Contribute to other information products as required, in line with the overarching SMS strategy set by the Country Office.
  • Upon request, perform any other additional duties or tasks assigned by the line manager to allow for DRC’s operations in the assigned sites to function optimally and support the SMS activities, as per IM Coordinator’s guidance.

Required Qualifications

  • University degree in a relevant field (i.e. information management, data management, data science).
  • At least one year working experience in a related field (i.e. information management, data management, data science); previous working experience with local or international NGOs will be considered as a strong advantage.
  • Strong verbal and written English.
  • Experience of community-based or community mobilization work in a humanitarian context is a strong advantage Working knowledge of Microsoft Excel, Microsoft Power BI, and Kobo Toolbox.
  • Working knowledge of Microsoft SharePoint lists, Microsoft Access, Microsoft Power Apps, Microsoft Flow, Microsoft Forms, Google Forms, Google Sheets, SQL, VBA, and/or Python will be considered as a strong advantage

Required Skills & Qualities

  • Ability to work in a multinational and multicultural environment.
  • Proactivity, with a sound commitment to teamwork and with a spirit of genuine collaboration.
  • Strong initiative and self-motivated, with a strong commitment to humanitarian principle and high sense of ethics.
  • Excellent communication skills, as well as patience and politeness.
  • Ability to cope with high workload and stress and identify priority activities and assignments and adjust priorities as required.
  • Multi-tasking and organizational skills.
  • Excellent interpersonal skills
  • Dynamic personality and ability to work under pressure.
  • Flexible, enthusiastic and willing to learn from others.
  • Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment.
  • Ability to work with refugees in underprivileged settings.
  • Commitment to the values, vision and mission of DRC.
  • Commitment and respect of the DRC code of conduct and Core Competencies:
  • Striving for excellence
  • Collaboration
  • Taking the lead
  • Communication
  • Demonstrating Integrity

Terms & Conditions

  • The contract will be under the Greek Labour Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
  • The position will be based in the broader area of Attica (Greece) and national terms and conditions apply


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