Under the overall supervision of the Chief of Mission, the administrative supervision of the Resources management Officer and the technical supervision of the ICT Officer in IOM Ghana, the Information Technology (IT) & Data Assistant will provide first tier technical support and services to users of CSSM’s corporate applications and infrastructure, promoting a client and service-oriented approach of the CSSM project in Ghana, Togo and Benin Country Offices and providing support in these areas to staff.
Responsibilities:
Support ICT unit operations and infrastructure management, ensuring compliance with IOM standards, policies, and guidelines across CSSM offices and sub-offices — covering network architecture, system administration, telecommunications, and ICT service delivery.
Support the administration of the CSSM Grants Management System, including user access control, troubleshooting, data entry, data quality assurance and ensuring timely and accurate information uploads by contributing staff across units and field offices.
Provide technical support for corporate applications and standard ICT software, such as Office365, WAVE, Migrant Applications, internet security tools, and mobile applications.
Assist with the installation, maintenance, and monitoring of IT hardware and infrastructure, including workstations, servers, LAN/WAN equipment (e.g., firewalls, switches, Wi-Fi access points), Microsoft Intune, backup systems on Azure, and antivirus solutions.
Support server and service administration, including AWS and Azure cloud platforms, VMware environments, Windows Server systems, Active Directory, enterprise antivirus, and backup infrastructure.
Contribute to system upgrades and IT infrastructure changes, ensuring alignment with IOM ICT standards and relevant technical instructions.
Deliver user induction and training, providing guidance on IOM systems, devices, and network usage to promote effective system utilization.
Administer asset management operations for IOM-CSSM, encompassing equipment tracking, maintenance oversight, assignment validation, and ensuring up-to-date records within Flexi Pro and WAVE asset management systems.
Maintain ICT inventory records, including updates to documentation for active and retired equipment and network configurations.
Perform other related duties as required.
Education:
University degree in computer science, telecommunications, electronic engineering, or a related field from an accredited academic institution with three (3 ) year of relevant experience.
School diploma with five years of relevant experience.
Work Experience:
Experience administrating Windows Server and LAN/WAN networking environment.
Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting.
Proven experience supporting Office 365 and cloud-based solutions in AWS or Azure.
Skills:
Identify, diagnose and troubleshoot end-user computer’s problems including Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc. Including remote troubleshooting tools.
Manage users in Active Directory, Exchange Server and Office 365.
Capacity to configure networking equipment including switches, firewalls, routers (e.g. Cisco, Riverbed).
Knowledge in administering corporate antivirus and corporate backup systems.
Experience with ITIL-based service desk ticketing systems.
Creation of users, extensions, and overall administration of telephone switchboard systems (e.g. Avaya, Siemens.)
Managing videoconferencing systems (e.g. Webex, Polycom).
Experience troubleshooting macOS and macOS-based applications.
SAP troubleshooting experience will be considered an advantage.
