IT Senior Engagement Manager

World Vision International(WVI), Quezon City, Philippines

Skill Required:, IT and ICT
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
18th March, 2015


Job Description

KEY RESPONSIBILITIES:

Strategic Relationship:

  • Establishes and maintains a strategic relationship with global senior stakeholders and the IT organization.

Oversight:

  • May participate as a member of an advisory board for the prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.
  • Ensures the resolution of IT issues.
  • Ensures the conceptual completeness of the technical solution.
  • Works with organization stakeholders and technical resources to create and implement an appropriate solution required to meet organization(s) business goals.

Advocacy:

  • Represents the business requirements and priorities to IT and represents the IT vision and requirements to the business to ensure the best possible outcome.
  • Promotes an understanding of IT roles, processes and activities to assigned area(s) of the organization(s).
  • Acts as an advocate for business requirements and required results.
  • Ensures other IT departments are aware of key business issues.
  • Identifies and resolves potential problems and conflicts.

Consulting:

  • Provides strategic consultation to business and IT teams.
  • Participates in quality reviews and provides feedback.
  • Advises on options, risks, costs versus benefits, and impacts on products, business processes and system priorities.
  • Ensures IT solutions support the organizations short-term and long-term business goals/strategy and align with World Visions Global IT strategy.
  • Analyzes technology trends to determine impact to the achievement of organization(s) goals.
  • Performs assessments and provides recommendations based on business relevance, appropriate timing and deployment.

Business Requirements:

  • Maintains awareness of changes to the organization (s) strategy, goals and processes to ensure requirements appropriately reflect the needs of the organization(s).
  • Facilitates changes when necessary.
  • Recommends options, identifies risks and analyzes cost vs. benefits.
  • Negotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementation.
  • Manages business leadership priorities of IT projects and requests.

Project Planning:

  • Participates in short- and long-term planning sessions with clients to improve business processes.
  • Identifies enterprise opportunities that align with organizations strategy and performance.
  • Communicates with organizations stakeholders and project managers, and other stakeholders to ensure awareness of progress, risks, and results.

Business Case:

  • Analyzes feasibility studies and make recommendations to stakeholders.
  • Manages the business case development process.
  • Contributes to the development of a business case. Recommends expenditures based on the size, scope, and cost of hardware and software components.
  • Reviews and evaluates business cases to confirm identified financials and risks, validate value and business alignment, and recommending a course of action.
  • Presents business cases to the client.

Business Process:

  • Identifies opportunities to increase business efficiency and effectiveness by reviewing current business processes and facilitating development of plans for improvement, when appropriate.

Risk Management:

  • Works with business stakeholders in the identification and evaluation of risks associated with business decisions.
  • Helps in the development of risk mitigation plans.

Customer Satisfaction:

  • Establishes customer satisfaction metrics and ensures client satisfaction is achieved.
  • Manages development and implementation of a plan(s) to improve client satisfaction.
  • Manages client expectations.
  • Supports and participates in the formal reporting of project status.
  • Recaps quarterly IT performance.

Service Level Agreements (SLAs):

  • Negotiates Service-Level Agreements (SLAs) with clients in accordance with IT standards and specifications as required.
  • Reviews and analyze SLA reports.
  • Communicates SLA results and issues to appropriate stakeholders.

Coaching/Mentoring:

  • Develops, motivates, and directs IT team members and fosters a team environment.
  • Recommends training programs targeting specific areas of improvement.
  • Mentors members of the team and provides input to performance reviews.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Bachelors degree in Information Technology, Business or a related field, or equivalent work experience.
  • Requires leadership, negotiation skills and experience/in-depth knowledge of business requirements analysis and IT processes.
  • Typically requires 10 or more years of IT experience, 5-7 years of experience in the areas of IT management, project management, process engineering or solutions management.
  • Requires experience in successfully implementing large, complex projects or IT leadership role.
  • Willingness and ability to travel domestically and internationally, as necessary.
     

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