Knowledge Management and Coordination Specialist

United Nations Development Programme, Geneva, Switzerland

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
21st June, 2021

Job Description

Job Purpose and Organizational Context

  • UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). UNDP’s policy work carried out at HQ, Regional and Country Office levels, forms a contiguous spectrum of deep local knowledge to cutting-edge global perspectives and advocacy. In this context, UNDP invests in the Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan. Within the GPN, the Crisis Bureau guides UNDP’s corporate crisis-related strategies and vision for crisis prevention, response and recovery.
  • Within the Crisis Bureau, the Crisis and Fragility – Policy and Engagement Team (CFPET) seeks to create a coherent UNDP approach to prevent and respond to crisis and respond to the problem of fragility. It supports a multidimensional fragility framework, forecasts trends, promotes UNDP’s technical tools and seeks to better policy, partnerships and financing.
  • Institutionally, CFPET functions as an advisory, policy and partnerships team alongside the Crisis Bureau’s four technical/thematic teams and the country-support management team.  CFPET serves as a driving force in the UNDP Global Policy Network (GPN), aligned to the work of other Bureaus, including the Bureau for Policy and Programme Support (BPPS), the Regional Bureaus and the Bureau for External Relations and Advocacy (BERA).  CFPET works across the CB technical teams as an integrator and coordinator, working to shape, inform and enable UNDP’s engagement on cross-cutting and emerging issues, and as a facilitator and catalyst of opportunities for other teams in the crisis and fragility arena. 
  • As an integrator, facilitator, convenor and coordinator for the Crisis Bureau, CFPET helps support internal cohesion, coherence and direction within the Crisis Bureau and the wider GPN and is uniquely placed to ensure that crisis and fragility issues gain increased prominence in UNDP’s existing work, and the organisation’s next strategic plan.  Coordination and knowledge management is key to this work, to help identify best practices and position UNDP as a forward-looking, innovative organisation on the cutting edge of thinking in the crisis and fragility space.
  • A key platform to support this work is through the global community of practice (CoP) on Crisis Prevention and Resilience. UNDP is one of the few players that can operate before, during, and after crisis, with the ability to build on a large network of field presence and global capabilities to operationalize global engagements and engage at multiple levels on emerging priorities. The CoP for Crisis Prevention and Resilience aims to improve programming and delivery on the ground through streamlined real-time advice and practical support.

Duties and Responsibilities

  • The Knowledge Management and Coordination Specialist will lead CFPET’s efforts on information sharing, coordination and facilitation in order to enable UNDP’s continued learning and effective response in crisis contexts.  Reporting to the CFPET Team Leader, the specialist will also lead on internal coordination on “big ticket” items and events, to ensure that UNDP’s Framework on Development Solutions for Fragility and Crisis Contexts, the associated narrative for the Crisis Bureau, and our crises and fragility offers are showcased at key events across global policy networks and in internal and external events.  The specialist will also monitor internal workflows in CFPET, manage CFPET’s M&E and implementation of corporate commitments (IWP, ROAR, etc), while keeping track of requests from GPN management and other teams. 
  • The specialist will also manage the global CoP for Crisis Prevention and Resilience that helps to bridge knowledge domains at country, regional and global levels, and build UNDP’s multidisciplinary approach to crisis prevention and post-crisis recovery. The specialist will coordinate closely with the Knowledge Management team in the BPPS as well as all the teams responsible for UNDP practice areas in the CB and BPPS, and foster substantive engagement across the CoPs. When required, s/he will assume a co-facilitator role on crisis and resilience issues with the following UNDP CoPs: 1) Governance for Peaceful, Just and Inclusive Societies; 2) Nature Based Solutions and Climate Action for Sustainable Development; 3) Keeping People out of Poverty; 4) Clean, Affordable Energy; 5) Gender Equality and Empowerment of Women.  Recognizing that each CoP member has unique needs and comfort levels related to participation, the facilitator will offer a variety of opportunities and approaches for engagement.
  • The specialist will play an important role in fostering strong substantive engagement within and across the CFPET portfolios, CB teams and the CoPs, supporting content curation, quality assurance, and providing substantive advice and feedback loops.

Under the direct supervision of the CFPET Team Leader and guidance of the CFPET Senior Policy and Partnership Advisors (in New York and Geneva) and the CoP Thematic Advisors (in New York and Geneva), the Knowledge Management and Coordination Specialist will perform the following tasks:

   Strengthen and foster engagement across the Community of Practice Crisis Prevention and Resilience and with the GPN’s other CoPs:

  • Facilitate timely, focused, targeted and crosscutting e-discussions and on/offline events;
  • Engage with Thematic Advisors that lead on relevant practices and are accountable for their respective CoP;
  • Provide support to part-time or full-time moderators of the relevant (sub)networks under the CoP’s purview and encourage targeted engagement in these networks;
  • Engage in continual “behind the scenes” work of connecting practitioners, flagging experts to come in where necessary, supporting development of queries and discussion topics for members;
  • Manage a “direct connect” service via email/chat for CoP members who don’t feel comfortable reaching out with questions via social networks;
  • In cooperation with CoPs co-facilitators establish and support small networks of practitioners and peer assists on inter-practice issues (e.g. energy in crisis contexts, waste management in crisis contexts, conflict and natural resources, gender and disaster risk reduction, etc.).

   Scan the internal and external environment for relevant content for the CoP members:

  • Interface with and draw from existing internal and external networks and SparkBlue consultations focused on a range of related topics, including conflict prevention and peacebuilding, crisis governance, livelihoods and economic recovery, disaster risk reduction (DRR), rule of law, poverty and inequality, gender, energy and climate change, and other relevant thematic and cross-cutting areas of UNDP work in crisis contexts. 
  • Detect and capture any relevant issue from one or more networks that could be elevated as an inter-practice discussion or as a global issue to be handled by the CoP on Crisis Prevention and Resilience and other CoPs where co-facilitation role is expected;

    Integrate the lessons of the CoP into corporate systems and processes in close collaboration with relevant GPN teams and Crisis Bureau management team:

  • Connect the CoP and its members to corporate systems and processes, such as capacity mapping exercises, individual and group learning opportunities, lessons learned capture and reuse from programmes and projects.
  • Prepare relevant knowledge products, events and trainings pulling from the CoPs members’ knowledge and experience including e-discussion summaries, lessons learned reports, guidance documents and case studies, propose the scale up of relevant knowledge products developed by country offices and regional hubs.
  • Provide advice on current thematic trends and dynamics to GPN/CB management based on the insights from the global community of practice

   Coordination of UNDP branding presence in crises and fragility events, forums and networks:

  • Identify and put together an annual calendar of events, forums and network meetings in the global crises and fragility space;
  • Develop a strategy, together with BERA, the Crisis Bureau communications specialist and the Senior Policy and Partnerships Advisor on which events to target with which offers and narrative;
  • Put together coordinated Crisis Bureau, Regional Bureau and Hub and Country Office submissions, including speaker lists, for each of the targeted events, networks and forums;
  • Ensure appropriate briefings, talking points, and supporting material – including communications material – are available for the targeted events
  • Provide technical and troubleshooting support, including back-seat, organizing note taking, and having on hand IT support for issues that may arise
  • Provide short reports back including lessons learnt from each event, to develop recommendations on how to improve future targeting, and lessons for the UNDP narrative and brand (how it was received, what issues are being picked up widely, etc).

    Coordinate knowledge management and flows within CFPET

  • Lead on internal coordination around cross-CFPET or cross-CB events and products.
  • Monitor internal workflows in CFPET, manage CFPET’s M&E and implementation of corporate commitments (IWP, ROAR, etc), while keeping track of requests from GPN management and other teams.
  • Create internal tracking and updating systems for talking points and briefing notes, liaising closely with GPN management directorates.
  • Organize and/or coordinate relevant trainings, workshops and webinars.

Required Skills and Experience


  • Master's degree in social policy, public policy, politics, economics, development studies, knowledge management or a related area.


  • A minimum of 5 years of professional working experience in relevant fields related to international development (required);
  • A minimum of 3 year working in the crisis response and recovery area of work (required);
  • A minimum of 3 years working in knowledge management within an international organization (required);
  • Knowledge of UNDP and the UN system (required);
  • Proven experience organizing and managing CoPs, events and workshops (desirable);
  • Proven ability to work under pressure with tight deadlines, and to deliver in a timely manner within cost and quality standards;
  • Proficiency and proven experience in the use of Microsoft Office suite (e.g. Word, Excel, Power Point) is required. Proven experience in the development infographics, online surveys, presentations, organization of webinars would be an asset;
  • Proven work experience and knowledge of SparkBlue and Yammer or other relevant social media-based platforms/tools is required. Proven experience in managing SparkBlue web-based platforms is an asset;
  • Country office experience with UN humanitarian organizations or with UNDP (desirable).

Language Requirements:

  • Proficiency in English. Working knowledge of other UN language desirable.


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