Knowledge Management Specialist

UN Children's Fund, New Delhi, India

Skill Required:, Education ManagementProject/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
6th October, 2019

Job Description

UNICEF works in 190 countries and territories to protect the rights of every child, everywhere, every day, to build a better world for everyone. UNICEF has spent 70 years working to improve the lives of children and their families. Defending children's rights throughout their lives requires a global presence, aiming to produce results and understand their effects. UNICEF believes all children have a right to survive, thrive and fulfill their potential – to the benefit of a better world.

For Every Child, AN ADVOCATE:

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

The overall UNICEF India’s vision on Knowledge Management (KM) is to solidify the organization’s role as a knowledge leader, convener and advocate for Children’s rights; a knowledge broker – leveraging significant convening power - to foster and support dynamic knowledge exchanges with development stakeholders with the aim to strengthened Government policies and practices and achieve results for children.

How can you make a difference?

If you are a committed, creative professional and are passionate about making a lasting difference for children in the world's thereby ensuring a better future for every child, this is the chance to make a difference. Under the leadership of the Deputy Representative Programme and Operations, and the Knowledge management steering committee of the CO, with direct day-to-day supervision of the Chief of Planning, Monitoring and Reporting (M4R), the primary function of this post is to operationalize the CO Knowledge management (KM) strategy which has both internal and external facing components.

Major duties and responsibilities:

In collaboration with various stakeholders, the incumbent may be assigned the primarily, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results.

  • Promotion of a KM culture and operationalization of the ICO KM strategy
  • Support to Knowledge Networks and Forums
  • Strengthened organizational systems and tools for KM

Promotion of a KM culture and operationalization of the ICO KM strategy

  • Finalize detailed work / action plan for KM in the office;
  • Ensure that KM needs are systematically identified and integrated across organizational processes and aligned to organizational goals;
  • Update ICO accountability matrix to include KM roles and responsibilities across the office;
  • Ensure adequate incentives around KM are in place including recognition of knowledge champions;
  • Build capacities of staff members on KM;
  • Build knowledge management activities into programme and operations work plans to more clearly articulate how KM leads to enhanced programme effectiveness, and results;
  • Act as liaison amongst various teams on KM and ensure coordination mechanisms on KM are developed, well understood and properly applied by all programme and operations staff.

Support to Knowledge Networks and Forums

  • Strengthen external collaborative partnerships to ensure the production and dissemination of new knowledge including leading a strategic review and gap analysis of existing academic and research institution partnerships for the office; (in collaboration with SPME);
  • Conduct an in-depth review of existing thematic networks aimed at providing space for dialogue, seminars, lectures etc. for knowledge exchange of best practices and innovations with external partners; Identify gaps and suggest specific measure for improvement;
  • Create new knowledge sharing networks (i.e. Innovation champions) and continue to strengthen and build on best practices documented from existing networks and knowledge sharing forums (i.e. network meetings, CMTs internal reviews etc.);
  • Update and review available guidelines and templates on internal programme effectiveness and programme excellence / innovation best practices;
  • Identify external partners who can support best practice documentation in line with agreed quality standards.

Strengthened organizational systems and tools for KM

  • Review existing systems and tools in place for KM and share best practices in their use;
  • Develop guiding principles for engagement in communities of practice;
  • Support the roll out of the Enterprise Content Management (ECM) system of UNICEF including creation of document repositories, design of content on the intranet etc.
  • Champion the use of ECM and encourage knowledge sharing on the use of ECM between programme sections and across state offices.

Specific Technical Knowledge Required

  • Extensive knowledge and practical experience in knowledge management and knowledge sharing strategies.
  • Understanding of the workings of the UN system and preferably some years of employment within the UN system.
  • Strong conceptual and analytical skills with the ability to think strategically and rapidly analyse and integrate diverse information from varied sources into conclusions and recommendations.
  • To view our competency framework, please click here.

To qualify as a champion for every child you will have:

Requirements of the position (QUALIFICATIONS, SKILLS AND COMPETENCIES):-

Education: An advanced university degree in Social Sciences, Development Studies, Demography, Statistics or another related technical field.


  • A minimum of Five years of relevant professional work experience,
  • Experience working in the UN or other international development organization, and field work experience an asset,
  • Extensive practical experience in knowledge management and knowledge sharing strategies.

Language Requirements: Fluency in English and a second UN working language desirable


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