Manager, Knowledge Management and Capability

World Vision, Washington DC, United States

Skill Required:, Project/ Programme Management
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
12th April, 2019

Job Description


Manages knowledge and the community of practice, as well as a robust external reference group, for the health and nutrition sector. Curates, archives and disseminates technical literature and programme information for the Global Centre technical team and COP; develops and maintains communication platforms and protocols; supports sector staff professional development and competency building; identifies and communicates learning opportunities. In conjunction with the GKM team, establishes knowledge management systems and processes to ensure cross Partnership learning and development and world-class implementation of selected sector interventions or project models.


Set Strategic Priorities:

  • Create, implement, and nurture the sector KM strategy.
  • Develop, nurture, and grow the sector CoP considering the interests of technical team and GKM requiremements; membership is comprehensive of WV stakeholders and external partners.
  • Ensures all KM and CoP activities are strategically focused on supporting the Partnership and Sector initiatives, objectives, and priorities.
  • Link to other sector CoPs for joint learning and collaboration.

Build Capacities:

  • Enables the CoP to be a vehicle for sharing information and best practices, facilitating input into sector technical resources, identifying research priorities, identifying capacity building needs, building an evidence base for WV’s sector investments.
  • Develops a culture of collaboration and sharing among the stakeholders.
  • Pro-actively identifies emerging practices, best practices, and innovations (collectively – “assets”) and shares same across the Partnership.
  • Assists the CoP in the identification of programmatic subject matter experts.
  • Establishes an effective routine of conducting lessons learned sessions through multiple communications platforms.
  • Promotes a vibrant Community of Practice that meets on a regular basis and works together effectively across entities and geographies on issues that are relevant to the Partnership strategy.
  • Enables learning and development activities for the CoP members to reduce the time to competency, increase cost savings and efficiencies, and encourages professional/competency development.

Communication Platforms:

  • Establish knowledge management systems and processes to ensure cross Partnership learning.
  • Coordinate/lead development of communications materials for internal and external narrative of sector effectiveness and learning.
  • Develop the sector’s information management system (within wvcentral and to provide access to programme and project tools and best practice guidance.
  • Develop requirements and manage all Sector KM/CoP web-based information tools including team websites, taxonomies, digital library, CoP social Networking systems and email listservs; represent sector on Partnership Working and Advisory groups tasked with global tools development. (wvcentral and, GKM Business Team).

External Engagement:

  • Engage our external peer partners in knowledge sharing and collaboration on our sector strategies.
  • Cultivate and maintain a vibrant external reference group.
  • Represent WV among other NGO Knowledge Management Specialists to build collaborative relationships, keep abreast of trends, and promote WV’s better practices in its KM work.
  • Support WV engagement in prioritized external events.

Other Responsibilities:

  • Member of the GKM KM/CoP advisory committee.
  • Carry out additional responsibilities and projects as assigned, including administrative and planning functions.
  • Attend and participate in weekly chapel services and daily devotional meetings.


  • Bachelor’s Degree in sector or other related field.
  • Knowledge Management training.
  • Excellent document editing, formatting and publication skills.
  • Contemporary and progressive ICT skills.
  • Experience in developing and using competency frameworks for technical staff.
  • Webinar development and facilitation.
  • Knowledge Management training / and or experience.
  • Experience in staff management / capability development and research.
  • Experience in formation and nurturing of virtual communities of practices, networks, etc.
  • Experience in dealing with faith related issues in development.
  • Facilitation skills.
  • Website and publication design.

Preferred Skills, Knowledge and Experience:

  • Masters in Public Health.
  • Knowledge Management and COP facilitation.

Work Environment/Travel: The position requires ability and willingness to travel domestically and internationally up to 15% of the time.


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