Our client is an operational arm of the UN, supporting the successful implementation of its partners’ peace building, humanitarian & development projects around the world. Their mission is to help people build better lives & countries achieve sustainable development.
Our client's areas of expertise cover infrastructure, procurement, project management, financial management & human resources.
Working with them:
Our client offers short‐ & long term work opportunities in diverse & challenging environments across the globe. We are looking for creative, results focused professionals with skills in a range of disciplines.
With over 4,000 personnel & approximately 7,000 personnel recruited on behalf of their partners spread across 80 countries, their workforce represents a wide range of nationalities & cultures.
They promote a balanced, diverse workforce, a strength that helps us better understand & address their partners’ needs & continually strive to improve their gender balance through initiatives & policies that encourage recruitment of qualified female candidates.
Work life harmonisation:
Our client values its people & recognises the importance of balancing professional & personal demands.
Hub in Amman:
The hub in Amman implements projects in Jordan, Lebanon, Iraq, Syria, Turkey & Yemen, in partnership with bilateral donors, national govt's & other UN agencies. With an established presence across the region, the office runs operations including large scale procurement, project development, technical management & provides financial, human resources & infrastructure related services. The functional objective of the hub in Amman is to deliver its projects in an efficient, effective manner & in line with the principles, rules and regulations of the UN, in order to support the response to the current needs & national priorities in the region.
They are committed to achieving a fully diverse workforce.
Background information – Job specific:
- The Iraq Internally Displaced Peoples Information Centre (IIC) was launched in 2015 following an inter agency assessment into the information & communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter agency accountability mechanism that allows affected populations to directly influence the evolution of humanitarian response in Iraq. The IIC is implemented by our client & is funded by a range of partners. Since its launch, the IIC has handled more than 396,000 calls, giving information to more than 2 million individuals. The IIC’s primary objective is to promote 2 way communication between affected populations to:
- Empower communities through the provision of accessible & timely information on how to access humanitarian services & resources required to improve their situation.
- Help ensure efficient & effective coordination of humanitarian actors operating in Iraq by collecting & circulating information about the urgent needs & priorities of affected populations, as well as the information gaps between them & the delivering actors.
- Support an environment of transparency & accountability by establishing an easy to access & safe mechanism through which critical feedback & complaints can be submitted & referred to humanitarian actors to influence humanitarian programming & shape advocacy.
- Our client is seeking a national consultant to support to conduct an objective assessment of impact, effectiveness, efficiency, relevance & sustainability aspects of the performance & progress of the IIC project in an effort to improve the lives of affected populations in Iraq. The evaluation will be conducted by a team of 2 external consultants including 1 international Evaluator, who will act as TL. The outcome of the consultancy is to identify additional avenues to increase cooperation & accountability between the IIC & its stakeholders including the cluster partners, international NGOs & other UN agencies in order to ensure:
- Clear positioning of the IIC within the broader collective accountability framework of the humanitarian system in Iraq by reinforcing IIC mandate & objectives to stakeholders & partners.
- Ensure effective channelling of feedback & complaints to humanitarian actors to influence humanitarian programming & inform evidence based advocacy. In this regard, the consultant is expected to have an open dialog with all stakeholder through conducting various meetings, key informant interviews, etc.
- Analyse the relevance of the IIC’s current focus & recommend direction with the evolving operating context from humanitarian to early recovery.
- Evaluation of the IIC user’s experience (all steps the caller is doing when calling to the IIC & the application of the information provided to the agencies for program decision making to ensure the closure of the feedback loop.
- The incumbent is responsible to abide by security policies, administrative instructions, plans & procedures of the UN Security Management System & that of our client & s/he will report to the Evaluation TL in Erbil by doing the following:
Functions / Key results expected:
- Data collection & documents review.
- Interviews & FGD.
- Data analysis.
- Conducting field visits to various locations to collect necessary data for the evaluation.
- Attending meetings with the IIC team, partners, donors & stakeholders to collect information.
- Review any important document relevant to the evaluation.
- Provide written & oral translation for the Evaluation TL / International Consultant.
Interviews & FGD:
Conducting interviews & FGD with beneficiaries
- Support the Evaluation TL in analysing the collected data.
- Support the International Evaluation TL in drafting reports & other required documents.
- Provide any other support required by the Evaluation TL.
- The steering committee for the project shall guide & oversee the overall direction of the consultancy. The consultant will devise a methodology that is participatory inclusive & evidence based & the evaluation will provide quantitative & qualitative data.
- As the project enters its 5th year & ongoing, the aim for this evaluation is to be formative to see if we can improve current project implementation & practices as well as summative to better utilise the lessons learnt. In order to answer these various questions & to adequately meet the evaluation expectations, rigorous mixed methods (involving document review, key informants intervention, observation technics, online survey, FGDs, etc.) will be required. The evaluation team will be responsible for developing a sound method which clearly outlines how objective sound conclusions are going to be reached. The evaluation team will need to describe an analytical framework & an approach to evaluation in line with the international evaluation criteria mentioned above. This method will be further explained in an inception report to be provided by the consultant.
- The inception report, outlining the key scope of the work & intended work plan of the analysis & evaluation questions, shall be submitted after 5 days of commencing the consultancy. The Evaluators will prepare an inception report which will outline the scope of work, intended work plan & analysis. The inception report will provide IIC PM, steering committee & key stakeholders the opportunity to verify that they share understanding of what is the same understanding about the evaluation objectives. The inception report should detail the consultants’ being evaluated & why, showing how each evaluation question will be answered by way of proposed methods, proposed sources of data & data collection procedures. The inception report should include a proposed schedule of tasks, activities & deliverable's, designating a team member with the lead responsibility for each task or product. The inception report will be discussed & agreed upon with all stakeholders.
- The consultant’s final evaluation methodology will be reviewed & approached by the IIC steering committee.
- The evaluation will be conducted by a team of 2 external consultants including 1 National Evaluator. The IC will act as TL & will be responsible for all the deliverable's of the assignment. The national consultant will support the IC & perform duties assigned by the IC as per the scope of this TORs. The Evaluators selected should not have participated in the project preparation & / or implementation & should not have conflict of interest with project related activities.
- Overall, the International Evaluation Consultant (TL) will be responsible for providing overall leadership on the independent evaluation of the IIC project based on inputs & insights from the national consultant. The national consultant, has to provide the following deliverable's:
- Collect & provide accurate data collection.
- Ensure all data provided is properly analysed.
- Conduct & ensure interviews & FGD. Ensure the systematisation of the information.
- Ensure all documents delivered are translated into English.
- In addition to that, the national consultant will support the TL to ensure timely submission of the following deliverable's:
- An inception report.
- Power point presentation.
- Presentation of draft report during dissemination workshop with IIC staff & its partner on the findings of the evaluation.
- A clear & concise simply written, free of jargon evaluation report (not more than 30 pages) excluding preliminary pages, executive summary & annexes / appendices.
- The final report will be submitted to the steering committee our client's office in Amman in English (1 hard / soft copy & USB flash drive).
- Outline of the evaluation report:
The main body of the evaluation report will not exceed 30 pages & contain the different elements mentioned below:
- Cover page.
- Table of contents.
- Abbreviations & acronyms page.
- An executive summary that can be used as a document in its own right. It should include the major findings of the evaluation & summarise conclusions & recommendations.
- A short introduction to the project, the objectives of the evaluation & methodology.
- A justification of the methods & techniques used (including relevant underlying values & assumptions, theories) with a justification of the selections made (of persons interviewed, villages or camps visited).
- Eventual limitations of the evaluation.
- A presentation of the findings & the analysis thereof (including unexpected, relevant findings).
- All key priority areas & learning points above should be addressed, paying attention to gender issues.
- Conclusions, which will analyse the various research questions. Conclusions have to be derived from findings & analysis thereof.
- Recommendations should be clearly related to conclusions & include how they might be implemented.
- Recommendations should be practical & if necessary divided up for various actors or stakeholders.
Report appendices that include:
- Technique used for data collection (including list of informants & locations visited).
- List of questions used or ‘interview guide’ or topic list (also for possible group discussions).
- Program adherence (data & main features of the activities carried out, organogram).
- Concepts & list of abbreviations.
- List of documents & bibliography.
This role reports to the IIC Project Manager.
- Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organisation. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organisation.
- Treats all individuals with respect, responds sensitively to differences & encourages others to do the same. Upholds organisational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
- Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs & inspires others to succeed, utilising appropriate leadership styles.
- Demonstrates understanding of the impact of own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others (if relevant to the role).
- Efficiently establishes an appropriate course of action for self & / or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understands that responsible use of resources maximises our impact on our beneficiaries.
- Open to change & flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences & modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
- Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem solving.
- Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings & needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.
- Master’s Degree in Project Management, Development Policy & / or Planning, Business Administration or any relevant discipline with 5 years of relevant experience OR Bachelor’s Degree with a combination of 2 years of relevant professional experience in Program / Project Evaluation, may be accepted in lieu of a Master's Degree.
- Minimum of 5 years of progressive experience in M&E, data collection & analysis is required.
- Experience in program & project evaluation techniques & participating in evaluation missions is required.
- M&E experience in Iraq or similar contexts is desired.
- Good computer skills & familiarity with statistical packages is required.
- Conceptual analytical & evaluative skills to conduct independent research & analysis, including familiarity with & experience in the use of various research sources, including electronic sources on the internet, intranet & other databases.
- Good contextual knowledge of local issues, community priorities, social, cultural constraints & realities is desired.
- Excellent communication & writing skills, in both Arabic & English is required.
- Required language skills:
- Must be fluent in English, Arabic & Kurdish.