ECCRO is a dynamic country office covering a large program in Romania that requires professional excellence and commitment to teamwork. ECCRO is looking for an experienced, high-performing, energetic team member who possesses adaptability and flexibility in providing support to the Country Manager and Romania Country Program, taking on special assignments as the need arises. The incumbent will report to the Romania Country Manager.
Responsibilities
Organizes and coordinates relevant briefing or background material for meetings. Screens and prioritizes incoming correspondence and messages, independently responds to extensive and diverse inquiries, liaises with others in the office and makes independent decisions when multiple courses of action are required. Monitors and follows up on issues related to the Country Manager’s functions and ensures that relevant staff members are informed. Handles sensitive and confidential information. Ensures timely submission and review of briefing materials and appropriate follow-up actions, makes sure materials are presented to the Country Manager on time.
Initiates and coordinates all aspects of the Country Manager’s travel schedule (i.e., SAP, ticket and hotel reservations, visa requests, etc.) including coordinating the travel and protocol needs.
Drafts correspondence ensuring adherence to administrative guidelines and overall quality of outputs requiring the Country Manager’s signature.
Provides general research support and utilizes all relevant computer software to retrieve, maintain and manipulate data and independently responds to diverse inquiries and makes decisions when multiple courses of action are possible.
Establishes and maintains relevant files and databases for the Country Office (CO). Ensures project documents are filed according to regional standard.
Ensures the quality and timeliness of information emanating from the Country Manager’s office; independently decides and follows through on appropriate dissemination of information to staff by sharing reports, status updates and other.
Ensures effective operation of the Country Manager’s office, flow of correspondence and specifically SharePoint and Records Management.
Facilitates flow among virtual teams (HQ and ECCEU).
Serves as the first point of contact and liaison with an extensive network of contacts at the most senior levels, both internally and externally, and maintains an effective working relationship in support of CO and Bank program needs.
Exercises judgment, tact, and discretion in responding and/or redirecting inquiries to appropriate sources and in dealing with sensitive or highly confidential matters. Makes decisions when multiple courses of action are possible and provides follow-up on required actions and monitors compliance.
Independently organizes high level events, workshops, and high-level visits.
Requirements:
Bachelor's degree with 5 years of experience, or equivalent combination of education and experience.
Knowledge and understanding of Bank operations with respect to both lending and non-lending activities, with a focus on quality would be strong priority.
Interpersonal and diplomatic skills, ability to work with all levels of staff, managers, clients and partners.
Excellent oral and written communications skills in English and Romanian.
