Project Manager, Online Engagement – OPEN Program
FHI 360 designs and implements academic, professional, cultural, and youth exchange programs for students and emerging leaders around the world. We are seeking a Project Manager to design and implement virtual engagement components of the Online Professional English Network (OPEN) Program for current and former program participants. OPEN offers English-language professional development opportunities to foreign English educators, learners and other professionals through online university level courses, Massive Open Online Courses (MOOCs), and synchronous webinars. This project is funded by the U.S. Department of State, Bureau of Educational and Cultural Affairs, Office of English Language Programs (ECA/A/L). Applicants must include a cover letter with their application.
The Project Manager will coordinate extensively with internal and external stakeholders including the FHI 360 project team, consultants, vendors, and the funder to oversee the implementation of online engagement activities. The Project Manager will lead a team of program staff tasked with the implementation of webinars and the development of digital content for social media and other web-based platforms, such as an online Community of Practice, primarily related to Teaching English to Speakers of Other Languages (TESOL) in an English as a Foreign Language (EFL) setting. In collaboration with the Project Director and ECA/A/L, the Project Manager will lead the initiative to implement a new online CoP including developing creative and innovative engagement strategies and content development calendars, exploring opportunities to manage online event delivery through the CoP, and identifying, training and supervising the staff, consultants and facilitators required to ensure robust and lively engagement amongst community members (program alumni). The Project Manager will administer the CoP, working with the team to develop and achieve the goals of the program’s engagement strategy by selecting and enabling appropriate CoP features , implementing online events, setting up taxonomies, creating and managing public and private groups, establishing and maintaining a resource repository of educational content (course materials, webinar materials, and American English resources), designing and delivering training for group administrators, and developing content and engagement calendars. The Project Manager will work with the program’s alumni database technical administrator (vendor) and in-house technical teams to enable and troubleshoot enrollment management procedures for community members. The Project Manager will supervise project staff assigned to online engagement projects including but not limited to the CoP, webinars and social media, ensuring clarity over project plans and priorities and encouraging effective team work within the Online Engagement team and cross-functionally with technical and program staff assigned to implement the program’s online courses, as well as with ECA/A/L.
- Manages and oversees the development of projects from initiation to completion, specifically the implementation of the CoP.
- Shares creative and innovative ideas with project stakeholders to develop and foster lively engagement for online platforms, content, and events. Implements those ideas with approval of and in collaboration with stakeholders.
- Manages project staff in coordinating and managing the implementation of project activities including the CoP, webinars, and social media content development and management, delivering quality and accountability.
- Develops best practices and tools for project execution and management.
- Defines project scope, goals, and deliverables that support project goals and strategic vision of the program.
- Develops and delivers project plans, documentation, training, presentations and budget proposals to management and staff.
- Identifies and resolves project issues and implements improvement plans to ensure project stays on schedule and within budget.
- Coaches, mentors and manages project team to ensure quality, efficiency and compliance with project and company standards/policies.
- Engages in virtual or in-person outreach to build, develop and grow partnerships vital to the success of the project.
- Contributes to the development of proposals and budgets and the preparation of accruals and reports.
Applied Knowledge & Skills:
- Working knowledge of concepts, practices, and procedures with project management, process development and execution.
- Strong knowledge of project management software and other technologies.
- Excellent oral and written communication skills.
- Ability to think critically and creatively to suggest and implement program improvements and solutions.
- Master’s Degree Preferred. Minimum of a Bachelor's Degree or its International Equivalent in Knowledge/Information Services, Communications, TESOL, Education, International Development, Human Development or Related Field.
- Degree or certificate in Teaching English to Speakers of Other Languages (TESOL) preferred.
- Typically requires 8+ years of project management experience, including experience with complex international education, international affairs, international/intercultural management or a related field as well as experience leading teams, and mentoring, supervising and developing staff.
- Experience working in a non-governmental organization (NGO) preferred, including experience with a USG international exchange, such as a Peace Corps volunteer, Fulbright English Teaching Assistant, or English Language Fellow or Specialist, etc.
- Must have strong knowledge of and experience with varied digital platforms to support online engagement for knowledge transmission and sharing including but not limited to social media platforms, online community platforms, knowledge management platforms, and websites. Experience with learning management systems (i.e. Canvas, Blackboard, etc.) a plus.
- Experience managing the logistics of virtual engagements such as webinars or Facebook live events preferred.
- Experience as an English language educator or teacher trainer a plus.
- Superior communication and media skills required, as demonstrated by experience designing and implementing dynamic content, knowledge management and engagement strategies.
- Demonstrated ability to learn quickly, to think strategically and creatively, to find innovative ways to respond to emerging organizational and project needs, and to respond flexibly and adapt to changing funder requests and priorities.
Typical Physical Demands:
- Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-50 lbs.
Technology to be Used:
- Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.