Research Analyst - Dispute Resolution

World Bank Group, Washington DC, United States

Skill Required:, Research and Analysis
Preferred Experience: 
5 years
Closing Date for Applications: 
9th August, 2021

Job Description

Roles & Responsibilities

The CAO seeks a Research Analyst to assist CAO’s dispute resolution team.  Reporting directly to the Principal Specialist Ombudsman, the Research Analyst will be expected to:

  • Routinely gather and monitor information from inside (corporate relations) and outside sources (media, NGOs. Sponsors etc) on projects, current events, activities and thinking on issues related to CAO activities
  • Produce project briefs for CAO Dispute Resolution, which will include preliminary research related to eligible cases, information retrieved from accessible internal and external sources, summary information on the complaint, detailed information regarding the parties to the complaint, contextual analysis including local, cultural and other conditions relating to the case
  • Upload case information on the Case Management System (CMS)and ensure all relevant and important case points are recorded on the CMS, including telephone calls, documents, reports
  • Provide logistical support and substantive inputs to DR Specialists in the management of cases, including field trips, conference calls, presentations
  • Assist DR Specialists with case related activities as assigned, which may include engaging directly with parties engaged in a DR process
  • Accompany DR Specialists to the field as required
  • Provide support to the Lead/ Principal Specialist in developing the regional mediator network; such support may include the arrangement of workshops in various countries, and assisting in the recruitment of mediators to participate
  • Provide general support to the Lead/Principal Specialist in the performance of his or her duties; such support may include the preparation of presentations relating to CAO DR work, data collection and analysis, drafting of information for the publications of reports and other communication tools
  • Attend and document meetings as required

Selection Criteria

  • BA/Masters degree and at least 5 years practical experience in the dispute resolution or related field, as a researcher, dispute resolution practitioner, lawyer or otherwise
  • Interest in community-level development and social and environmental issues
  • Experience of working with local communities in the developing world
  • Comfortable working, individually as part of a team, in a pressured environment with issues of ethics and integrity at forefront of work
  • Excellent inter-personal skills, sensitivity and clarity in writing, and communication in English
  • Strong organizational and research skills
  • A team player with a demonstrated ability to build and maintain effective relationships with colleagues and a wide range of external parties
  • Proven capacity for being an independent thinker and self-starter, with ability to show initiative yet comfortable with taking instructions
  • Proven ability to work in a team and intercultural environment, with minimal supervision
  • Problem solver and results oriented
  • Additional language skill is desirable (e.g. French, Spanish, Russian, Arabic, Portuguese)


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