Response Director

World Vision , Dhaka, Bangladesh

Skill Required:, Project/ Programme ManagementTraining and Capacity Building
Preferred Experience: 
5 years
Closing Date for Applications: 
17th August, 2020

Job Description


The Response Director, Rohingya Refugee Response has primary responsibility for directing all WV operations for the Rohingya Refugee Crisis, a Category III, Sustained Humanitarian Response in the highly turbulent, high-risk, nexus context of Cox’s Bazar District. The Response Director will spearhead WV’s strategic role in Cox’s Bazar, from strategy to implementation, inclusive of performance and oversight of all aspects of WV emergency and development operations.

She/he must lead and develop an efficient, high-capacity team which can capture the significant opportunities for funding and beneficiary impact, whilst ensuring effective coordination and relationships with the large number of donors, government officials, UN heads of sub-office, other agencies, VIP visitors, and local stakeholders present in the Cox’s Bazar context.


Develop and monitor implementation of integrated humanitarian response and development strategy that contributes to WV Bangladesh’s 5-year strategy:

  • Lead strategy development and annual planningwith National Director (ND), Regional Leader (RL), PET and other senior stakeholders.
  • Ensure primary and secondary information on needs inform strategy formulation.
  • Ensure context analysis informs strategy development.
  • Consult with ND to ensure NO strategy and plans (including Child Wellbeing targets) are taken into account in emergency response strategy formulation.
  • Ensure strategy aligns with anticipated capacity.
  • Monitor appropriateness of strategy and implementation of strategy and transition plans.

Ensure Cox’s Bazar Special Zone is staffed to meet changing emergency and development needs:

  • Determine org structure with ND and People & Culture P&C (HR).
  • Conduct high-level workforce planning with P&C and mobilise surge functions as required.
  • Oversee the recruitment of the Regional Director's (RD’s) direct reports.
  • Ensure defined accountabilities under the EMS are clear for each function including TOR objectives and quality criteria.
  • Ensure P&C works with EMS functions to identify workforce requirements.
  • Ensure P&C plans for capacity building with EMS functions.
  • Ensure P&C develops performance planning and review processes that include quality criteria.
  • Ensure P&C establishes a staff care function and mechanisms that support staff well-being.
  • Consult ND to plan Response team transition / integration.
  • Ensure adequate internal communications mechanisms are in place to ensure policies, information and decisions are shared with staff as appropriate.
  • Establish and maintain effective working relationships with humanitarian actors, government representatives, World Vision stakeholders, the media and general public:
  • Represent the response in Partnership Executive Team and Partnership Coordination Committee (where activated).
  • Identify and highlight areas of conflict to Response SMT, ND, RL and Partnership Executive Committee (where activated).
  • Create and maintain collaborative relations and where appropriate partnerships with government, other NGOs, UN agencies, civil society, churches, bi-lateral missions and donors.
  • Participate in consortium meetings and Response related national coordination meetings.
  • Ensure WV is represented at relevant technical and coordination mechanisms in-country.
  • Serve as an organizational spokesperson for media interviews, advocacy initiatives and other public events.

Develop and plan Response to achieve Response strategy goal and objectives:

  • Provide oversight to funding allocation (i.e. PNS, grants, etc) to ensure alignment with strategy and humanitarian needs.
  • Ensure Response programme development meets WV and international standards.
  • Ensure that adequate funding to address humanitarian needs is acquired.
  • Ensure Advocacy staff are empowered to integrate advocacy across sectors and to develop child-focused advocacy positions which are aligned with strategy and organisational priorities.
  • Facilitate the signing of MOUs and contracts, with donors, SOs and other relevant stakeholders.
  • Ensure appropriate waivers are in place to facilitate timely response implementation.

Implement Response programme in accordance with commitments to meet international and WV standards:

  • Ensure that accessible beneficiary feedback mechanisms are established and functioning.
  • Ensure staff establish community accountability methods across all of the response program.
  • Monitor and identify risks to programme quality and coordinate resources to address them.
  • Ensure that all programmes are implemented, monitored and evaluated according to set plans and that agreements with donors, SOs and other stakeholders are adhered to.
  • Ensure management meetings address quality risks & relevant monitoring data & community feedback.
  • Initiate resourcing mechanisms and ensure financial and material (in-kind) resources are managed according to WV standards, donor and SO agreements:
  • Initiate response funding mechanisms with support of ND, RL & RHEAD.
  • Ensure that funding is managed and accounted for in compliance with donors and Support Offices agreements and WV standards.
  • Ensure that programme and projects audits are planned and conducted as per WV audit regulations and donor government requirements.
  • Ensure that audit reports are responded to and recommendations implemented.

Oversee Security function, planning and implementation to ensure response staff and organisational safety and security:

  • Ensure staffing of Security function.
  • Provide oversight to implementation of security protocols as per CSR.
  • Facilitate inter-agency coordination for information sharing and intelligence sharing.

Ensure response internal and external reporting requirements are met:

  • Liaise with Programmes and Info Management to ensure internal and external reporting requirements are planned for and reports are prepared.
  • Review and submit partnership programme reports.
  • Prepare and submit monthly management reports.
  • Ensure internal response coordination & information sharing mechanisms are functioning.

Ensure that response meets WV minimum quality standards and supports program improvement, reflection, learning and innovation:

  • Ensure previous response learnings from Global learning facilitator are reviewed in program design.
  • Encourage the incorporation of best practice and innovation in program design.
  • Ensure all functions have quality planning sessions to meet quality objectives of their TOR.
  • Ensure achievement level of all function quality objectives is monitored monthly and reported.
  • Ensure risks that prevent the achievement of quality objectives are reported and rapidly addressed.
  • Ensure mechanisms are established to identify, document, & share lessons learned with Partnership.

Ensure that staff have appropriate housing, offices and information/communication systems:

  • Ensure that staff have access to appropriate office space/equipment, ICT systems/equipment and other facilities which enable them to carry out their responsibilities.
  • Ensure that all response vehicles and other equipment are well managed and maintained.
  • Where necessary, ensure that relevant staff have access to appropriate housing.


  • A minimum of 8-10 years in leadership role in the humanitarian assistance and development sector, with a significant portion of this in INGOs.
  • 5 years’ experience in humanitarian assistance work.
  • Demonstrated understanding of key humanitarian principles, standards and best practices.
  • Understanding of WV’s development programme approach (DPA), or similar community-led, child-focused development approach.
  • Master’s Degree in Humanitarian/Development Studies, Management, or relevant field.
  • Experience in program management and implementation of multi-sectoral humanitarian or development projects.
  • Strong communication skills (oral and written) with ability to express ideas and concepts clearly and persuasively and diplomatically with senior internal and external stakeholders.
  • Strong team leadership skills.
  • Intensive experience in leading a multi-cultural team of professionals.
  • Experience working in a cross-cultural environment.
  • Experience working in turbulent, fragile, and or “nexus” contexts (emergency to development continuum).
  • Experience working in contexts with Refugee and IDP populations.
  • Demonstrated experience in engaging with governmental institutions, multilateral agencies, and humanitarian donors.
  • Effective in written and verbal communication in English.

Preferred Skills, Knowledge and Experience:

  • Understanding of the international humanitarian system, particularly the systems, structures and key actors.
  • Understanding of the key accountabilities that must be maintained in a response (beneficiaries, donors, peers).
  • Ability to lead strategic planning processes.
  • Strong change management skills.
  • Emotional Intelligence (self-awareness, managing emotions and those of others, remaining calm/composed, dealing with ambiguity and change, personal resilience).
  • Experience in leadership coordination roles with other humanitarian actors (humanitarian clusters, NGO platforms, NGO Board service, etc.)
  • Experience overseeing staff size of 300 or more.
  • Experience managing a funding portfolio of $15M or more.
  • Experience working with local/national NGO partners as sub-grantees for donor grants.
  • Critical incident/crisis management experience.
  • Ability to analyse and make decisions in challenging situations in the absence of specific guidance and/or full information.
  • Ability to communicate and model to staff positive behaviours which help them remain resilient and effective in dynamic and high pressure environments.


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