Roving Cultural Mediator Team Leader

Danish Refugee Council, Thessaloniki, Greece

Skill Required:, Project/ Programme Management
Preferred Experience: 
3 Years
Closing Date for Applications: 
23rd July, 2020

Job Description


The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization. The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.


The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers. Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country. With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education. DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece.


DRC Greece is looking to recruit a qualified, flexible and enthusiastic professional to work for its operation in Thessaloniki as Roving Cultural Mediator Team Leader. Under the supervision of the North Field Protection Manager, the Team Leader for Roving Cultural Mediators (RCM) will be responsible for the coordination of the movements and scheduling for a team of roving cultural mediators who accompany and/or interpret for vulnerable refugees who need to access medical and other services in the Greek public sector. The RCM Team Leader will work closely with the Protection Monitoring Teams, the on-site medical actors at the various open accommodation sites, and other stakeholders who request this service. The RCM Team Leader serves as the direct Line Manager of a team of five Roving Cultural Mediators.

 Duties and Responsibilities


  •  Coordinate the movements and scheduling of appointments for all Roving Cultural Mediators (RCM);
  •  Allocate the RCM as requested based on language, gender and availability upon receipt of the relevant referrals and follow up on the status of their appointments (completed, cancelled, rescheduled) and prioritize cases based on vulnerability assessment;
  •  Develop and implement an orientation plan for new RCM; ensure that they have a clear understanding of their roles and responsibilities and that they perform their duties;
  •  Provide appropriate and relevant information to RCM with regards to refugee and migrant rights in accessing services, provide any new development that will facilitate their access to public services within Greece;
  •  Provide capacity building to the RCM team, ensure the team is trained and seek development and relevant training opportunities;
  •  Regularly organize and attend team meetings.

Coordination and Representation

  •  Serve as a focal point between the RCM, the Protection Monitoring Teams in the field, the Field Protection Manager and other actors;
  •  Liaise directly with external and internal actors to ensure that all the accompaniments are scheduled correctly and handled appropriately;
  •  Supervise, motivate and mentor the team of the RCM;
  •  Coordinate with protection teams and other actors (on-site and off-site) to facilitate access to public services;
  •  Assign tasks to the RCMs and dedicated activities to support other departments (Protection Monitoring, Legal Aid, Site Management Support, Education) at the site only if no appointments are scheduled;
  •  Attend all relevant forums and interagency meetings, with the objective of making positive contributions to coordination and sector-specific fora and committees;
  •  Coordinate with Protection Monitoring staff and organize info sessions on integration and cultural mediation related topics in all sites;
  •  Lead and ensure protection activities on site are taking place timely and according to standards on preparing persons of concern regarding integration and prior to Exit procedures.

Finance and HR

  •  Coordinate the financial, logistical and other arrangements for the transportation and accompaniment purposes, in compliance with DRC standards and procurement procedures;
  •  Handle the RCM’s administrative and HR matters and address any changes in shifts in a timely manner, so as not to affect the scheduled appointments of the beneficiaries;
  •  Ensure and maintain all data and reports up to date as well as timely reported;
  •  Conduct administrative duties as required;
  •  Ensure that all RCM understand and comply with DRC Code of Conduct and protection standards of confidentiality, neutrality and impartiality.

Reporting and Accountability

  •  Ensure that all RCM understand and comply with DRC Code of Conduct and protection standards of confidentiality, neutrality and impartiality;
  •  Ensure timely and quality delivery of all organizational and project reports to the Field Protection Manager;
  •  Ensure compliance with internal reporting system and participate in the DRC internal coordination mechanisms as required;
  •  Ensure correct and complete update and filing of all Means of Verification according to donor requirements;
  •  Monitor and analyze trends in the field where RCM are working, in the fields of access to public services and health system in Greece for management, program and advocacy purposes;
  •  Identify gaps in services provision and opportunities for program development;
  •  Any other duties, as assigned by the Field Protection Manager.

Required Qualifications

  •  University degree in social sciences, law, refugee and migration studies, human rights, international relations, psychology, social work or any other relevant field is required **
  •  Minimum 3 years professional work experience within humanitarian field or development work;
  •  Professional fluency in written and spoken English is required
  •  Professional fluency in written and spoken Greek is required
  •  Professional fluency in any of the following language will be a strong advantage: Arabic, Kurdish, Farsi/Dari, French
  •  Good understanding of displacement issues of asylum seekers and refugees and related international standards/frameworks;
  •  Previous experience in a similar role supporting/ensuring access to services for refugees and asylum seekers is highly desired and it is a clear advantage;
  •  Qualifications in social work or medical field could be an advantage;
  •  Project management experience and experience leading teams is a clear asset;
  •  Knowledge of displacement issues and local context in Greece; knowledge of social benefits and integration of refugees and/or other vulnerable groups is highly desired;.


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