The position is located under COR/DIT/DIG. COR/DIT/DIG is responsible for the operationalization and implementation of IT and digitalization strategies and solutions, for setting and enforcing common IT standards and best practices at UNIDO and managing corporate IT services. The Unit, in close cooperation with relevant entities, shall ensure that applications and systems are implemented in an integrated, sustainable and secure manner. The Unit shall also provide added-value for the Organization based on cost-benefit considerations and deliver continuous improvement of the Organization’s IT operations.
Responsibilities:
Plan, implement and support new Endpoint Deployment Tool.
Plan and implement major rollouts of Windows software to all user PCs.
Manage user accounts, permissions, and access rights in Active Directory and EntraID.
Support Microsoft 365 applications and services (Defender, Intune, Exchange, EntraID, Identity Management).
Support all aspects of IT Security Operations in area of responsibility.
Administer Active Directory, including group policy, sites and services, DNS, DHCP.
Migrate applicable Group Policies from Active Directory to cloud-based systems.
Manage and maintain Windows servers, including installation, security management, configuration, performance monitoring, troubleshooting, updates, patches, etc.
Collaborate with other IT team members to resolve technical issues and improve system performance.
Requirements:
Minimum of ten (10) years of working experience in IT Operations, Infrastructure and/or Support. Thorough understanding of relevant office procedures and practices, preferably within the UN system or in a multicultural environment is required.
Relevant professional certifications, particularly Microsoft Certified, are desirable.
Relevant certifications such as ITIL Foundation in IT Service Management is an asset.
Good organizing skills and ability to prioritize work assignments, organize own schedule, perform routine work independently, act pro-actively, meet deadlines, adapt to changing demands while following established procedures is required.
Strong customer relations skills with ability to analyze incidents and provide problem resolution support in a timely and efficient manner is required.
Knowledge of office productivity applications (such as MS Office products), and a good understanding of computer systems, remote connectivity and mobile devices is required.
Experience in using any professional IT service management tool such as TopDesk, JIRA, OTRS, SolarWind, Service Now, etc.is required.
Experience in IT assets management and software deployment tools is desirable.
Experience in Account and Policy Management in Microsoft Active Directory and Microsoft 365 is required.
Fluency in written and spoken English is required.
Fluency and/or working knowledge of another official UN language is desirable.
