Thinking of a Career in Emergency Management?
- BY Nicole Pelette
The Senior Manager, IT Enterprise Mobility (Manager III) role is responsible for managing and maintaining global IT processes and standards relevant to their area. They manage one or more IT processes within one functional area and provide services to one or more global field office locations. The role will report to the Director, IT Service Management and will manage a team of Systems Engineers and Systems Administrators. Provide guidance and direction into design, configuration, data management, reporting, O&M support and best practices for leveraging IBM BigFix, IBM MaaS360, QRadar and McAfee EPO in a globally federated organization. Own the mobility service roadmap development and strategy, process development and service design
Participate in systems engineering activities which include one or more of the following: Concept of Operations formulation, requirements definition, system analysis and design, validation and verification, system integration and, system performance analysis. Provide operational troubleshooting support and assist with complex problems of diverse scope where analysis of situation or data requires an in-depth evaluation of various factors.
Define, develop, and implement ITIL process and governance structure across the service lifecycle including incident, problem and change management structure, processes in the delivery unit. Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000. Prepare periodic service management reports both for SLA compliance and efficiency improvement.
Plan for installation, configuration, testing and maintenance operating systems, application software and system management tools. Manage the development and maintenance of custom scripts (e.g., Python) to increase system efficiency and lower the human intervention time on any tasks. Liaise with vendors and other IT personnel for problem resolution.