Senior Program Associate - Emergency Operations

Lutheran World Relief, Baltimore, United States

Skill Required:, Policy/ Advocacy and Campaign
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
15th September, 2019

Job Description

The Senior Program Associate for Emergency Operations(EOPS) is responsible for overall support of LWR's Emergency Operations unit, including Material Resources program and emergency response projects. S/he has four primary responsibilities:

  • Manage LWR's Material Resources Program, including coordinating shipments, ensuring appropriate warehousing and logistics of in-kind donations, and monitoring distributions of Material Resources;
  • Provide administrative support to the LWR- IMA Emergency Operations unit
  • Provide emergency and material resources project-related data, documentation, and reports for both internal and external recipients, and
  • contribute to cross-regional assignments as needed.


  • Provide efficient administrative support to the EOPs unit including maintenance of filing system, especially projects.
  • Manage fund transfers and payment requests including analyzing partner fund requirements and eligibility, providing official notification of transfer, and ensuring receipt of confirmation in compliance with audit standards.
  • Compose and maintain up-to-date project-related documents for the board of directors, constituents, donors and other internal and external audiences. This includes; SitReps, FactSheets and conducting After Action Review Surveys after each emergency response to understand and document performance of each action and suggest changes for improvement.


Regularly coordinate with regional teams to ensure timely submissions of ACT reports.
Actively engage in the development and periodic review and revision of LWR's strategy, policies, procedures, manuals, and guidelines
Actively work as part of the emergency operations team to develop annual operational plan.


  • Provide timely and accurate financial and narrative information to Communications Department regarding the Material Resources program and Emergency Response projects.
  • Represent LWR at constituent events, in gatherings, conferences with peer NGOs, and other relevant events.
  • IV Other duties as assigned by supervisor.


  • Knowledge of key emergency, development, economic and social justice issues at a practical and policy level. Practical and intellectual familiarity with the specific countries where LWR-IMA works.
  • Bachelor's degree or equivalent experience is required. A graduate degree or the equivalent is preferred.
  • At least four years' experience working in humanitarian logistics, program-related function and/or administrative capacity is required.
  • Knowledge of all aspects of humanitarian logistics, including deployment of stockpiles, arranging, tracking and monitoring Gifts in Kind (GIK) shipments, and procurement principles is required
  • Experience with conceptual frameworks such as log frames and other similar tools for project design and monitoring.
  • Demonstrated ability to effectively and efficiently manage multiple tasks and complex logistics under pressure.
  • Demonstrated ability to work independently (with little supervision), as part of a team, and to accept supervision.
  • Ability to take initiative, anticipate, see tasks through to completion, and prioritize.
  • Experience with an international development or humanitarian agency is highly preferred.
  • Experience living and/or working in a LWR-IMA focus region or country is highly desirable.
  • Knowledge of participatory planning, monitoring, evaluation, and learning systems, methods, and tools within a development/relief NGO context
  • Excellent writing, public speaking, analytical, conceptual, and problem-solving skills are required.
  • Must be able to conduct business in both written and spoken English. Fluency in Spanish and/or French highly desirable.
  • Highly proficient in using Word, Excel, Outlook, database, e-mail, and web browser software. Demonstrated ability to learn quickly to use new software applications effectively.
  • Extreme attention to detail and adaptability required.
  • Good interpersonal skills, ability to be both a team leader and a team player and to work with people of varied backgrounds.
  • Willingness to travel, both domestically and internationally, up to 20% of time.
  • Deep commitment to LWR-IMA's core values and ability to model those values in relationships with colleagues and partners.
  • Experience with and commitment to working in a very diverse workforce.

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